I have over 30 years experience in Technology and Customer Service. From 1978-1996 I worked in a series of senior management roles with Plessey, Quantum, Alcatel and Scotia Telecom. I established the communication and technology specialist company Digital-ip in 1997, which has grown to become a significant player in the Scottish telephony and data-communications marketplace. I provide a sophisticated technical help-desk service for all of Digital-ip business customers.In 2003 I set up City Park Technologies, a leading provider of outsourced contact centre solutions, delivering flexibility and service excellence to some of the UK’s leading organisations.As an organisation we are committed to putting the quality of the customer experience at the heart of everything we set out to achieve. The commitment and focus provided by our experienced operations team enables us to consistently provide positive, intelligent service on behalf of our clients.Specialties: outsourcing specialists, contact centre, technology for contact centres, solutions for telecoms, telecommunications, utilities, finance, insurance, customer service professionals, call centre experts, aggregator site experts, retention, renewals, customer loyalty,communication, telephony, data-communications.