Keith Jones Email & Phone Number

Atlanta, GA

Currently responsible for managing the people and initiatives of the Process, Methods and Quality Management group to provide consistent processes and procedures throughout IT, identifying and improving services, processes, procedures, methods and planning requirements.

Atlanta, GA

Responsible for implementation of ITIL standards in a Cherwell platform with a heavy focus on process improvement. Leading Change Management through a department-wide CAB, developing supporting systems for increased Incident Management, and improving document management within the Cherwell system.

Atlanta, GA

Responsible for Service Desk management, operations, and enterprise-level applications. Design and implementation of ServiceNow ITIL system to replace existing service desk software.Deployed video/audio conferencing systems for communication with regional offices. System supports broadcasting for employee meetings & education.

MAG Mutual Insurance Company

Developed and managed a company-wide intranet on SharePoint.Created external access and extranet for trusted vendors and partners.Directed and implemented a paperless environment for all departments using ImageRight.Created internal service desk ticketing system and workflows in conjunction with department reorganization.Designed & created DefenseNet, an.

Developed initial company web site & subsequent versions using in-house resources.Developed and re-branded commerce web site for subsidiary organization.Efforts in search engine optimization (SEO) accounted for 20x increase in web traffic.Created and directed the Internet Steering Committee, comprised of senior management.

Bachelor Of Science (B.S.), Computer/Information Technology Administration And Management

Activities and Societies: Member of Alpha Sigma Lambda, Sigma Beta Delta

Bachelor Of Science (Bs), Information Systems