Keith Pearson Email & Phone Number

Chicago, Il, Us

Requested necessary client documents via email and phone (Consistently resulting in >95% individual Customer Satisfaction rating; Individual Goal: 85% CSAT)Facilitated and hosted training for offshore, outsourced support agents.

United States

* Developed all associates with two associates being promoted to management within the first six months of hire.* Oversee all inventory, ensuring best prices available by developing and maintaining positive relationships.* Conducted weekly meetings with teams on established goals, performances to improve, and identify outliers.

Harrisburg, Pennsylvania Area

* Secured, reviewed, and evaluated financial accounts monthly and determined the best course of action based on information provided.* Maintained student loan borrower accounts.* Educate students on financial aid accounts/responsibilities.* Attended job-related workshops, seminars, and meetings to keep updated in Federal regulations relating to Student Financial Services.

United States

* Properly managed and maintained gym operational budget.* Responsible for overseeing the sales process and systems.* Manage, monitor, and evaluate the performance of all staff. * Increased accountability and improved employee performance by observing behaviors through customer interactions while providing ongoing training for team members. * Motivated team to succeed by inspiring, engaging, and creating a collaborative atmosphere from within.* Keyholder… Show more * Properly managed and maintained gym operational budget.* Responsible for overseeing the sales process and systems.* Manage, monitor, and evaluate the performance of all staff. * Increased accountability and improved employee performance by observing behaviors through customer interactions while providing ongoing training for team members. * Motivated team to succeed by inspiring, engaging, and creating a collaborative atmosphere from within.* Keyholder to Multiple locations within the city. Show less

New York

* Assisted with clerical work of a routine nature.* Assisted in maintaining order in the lunchroom and facilitates lunch service.* Maintained school inventories by creating reports in Microsoft Office. * Assisted with school clerical work*Maintained Clear communication with school administration on building policies.

New York, New York

• Providing excellent customer service to all customers• Proactively encourage prospective customers to join us on a cruise, tour or event • Actively sell our services by communicating general information regarding our products and services including locations and scheduled departure times• Receive, record and balance large amounts of cash/credit card receipts in the utmost safe and secure manner• Issue printed boarding tickets and account for all ticket receipts… Show more • Providing excellent customer service to all customers• Proactively encourage prospective customers to join us on a cruise, tour or event • Actively sell our services by communicating general information regarding our products and services including locations and scheduled departure times• Receive, record and balance large amounts of cash/credit card receipts in the utmost safe and secure manner• Issue printed boarding tickets and account for all ticket receipts at the end of the day • Advise the pier management team immediately of any customer concerns and/or trends • Maintain awareness of all NYWT/CLD products and services • Perform other related duties as required and assigned Show less