Regional Sales ManagerManaging sales territories through representative Networks or directly, depending on the area.Duties cover:- Direct sales to end customers- Key account management- Managing external personnel/sales Managers- Setting sales Budgets- Adopting and Setting sales strategies for various regions- Sales reporting and analysis- Market entry planning- Central office co-ordination

Customer Service & Engineering ManagerUK responsibility for after sales service, and UK responsibility for engineered projects.Daily running of the service department including planning and management.Project management of small and large systems sold through the UK, with support for major international customers sold through K-Tron Switzerland.This included major product development for products introduced to the EMEA region.Responsible for:- Turnkey project management, including equipment, structures, controls and installations - Project quotations for large and small engineered systems- Departmental budget for service and spare parts- Personnel management of 9 staff, including ongoing appraisals and recruitment- Management of 3 projects engineers, 3 field engineers and spare parts sales- Integration with European head office in Switzerland for aftersales and engineering- Project quotations for major start-up, preventative maintenance contracts- International support of K-Tron Switzerland

Customer Service ManagerUK responsibility for after sales service, service technicians and spare parts supply.Daily planning to allow the aftersales department to run efficiently whilst maintaining high levels of customer satisfaction, to many of the UK’s major manufacturing companies.Responsible for:- Departmental budget for service and spare parts- Co-ordination of 3 field engineers- Co-ordination of spare parts sales- Integration with European head office in Switzerland- Project quotations for major start-up, preventative maintenance contracts- Development of proactive after sales plans, including routine maintenance and training schemes- Technical helpline support- Onsite breakdown support- International support of K-Tron Switzerland

Senior Service TechnicianField Service technician operating over the entire UK, having the following responsibilities:On-site responsible as the face of the Company in front of the customer, maintaining customer satisfaction, the Reputation of the Company whilst ensuring Deadlines for Equipment start-ups were keot.- Co-ordination of 3 field engineers- Technical helpline support- Onsite breakdown support- New equipment start up- International support of K-Tron Switzerland

Automation engineerResponsible for the design, implementation and maintenance of complex PLC and PC Software and Hardware, featuring machine control, visualisation, Serial communications and process control.