Keith R. Email & Phone Number

Fort Lauderdale, Florida, United States

•Sell MSC Cruise casino vacation packages to direct customers, employing selling skills and utilizing product knowledge to effectively present MSC Cruises products.•Sell consultatively and make recommendations to prospects and existing guests.•Maximize all opportunities in the process of the sale.•Maintain contact with all clients to ensure high levels of client satisfaction.•Maintain accurate records of all guests and potential customers within designated CRM and additional… Show more •Sell MSC Cruise casino vacation packages to direct customers, employing selling skills and utilizing product knowledge to effectively present MSC Cruises products.•Sell consultatively and make recommendations to prospects and existing guests.•Maximize all opportunities in the process of the sale.•Maintain contact with all clients to ensure high levels of client satisfaction.•Maintain accurate records of all guests and potential customers within designated CRM and additional platforms and continually develop a database of qualified leads through referrals, direct mail, email, social media, and networking.•Meet assigned annual sales quota and other relevant individual and departmental KPIs.•Assist in departmental sales efforts to move soft sailings and last-minute inventory.•Assist in department inbound reservation fulfillment.•Proactively establish and maintain effective working team relationships with all support departments.•Adherence to schedule, objectives, and goals.•Other duties as assigned by management. Show less

Plantation, Florida, United States

Stuart, Florida, United States

• Act as a liaison between the Executive team and the Client. Advise departments and management promptly of all critical issues pertaining to the account.• Field and respond to client questions; including but not limited to operations, maintenance, insurance claims, and invoicing issues.• Resolve and/or troubleshoot any client issues• Organize client catering, ground transportation, hotels, tickets, etc.• Sort and send all preliminary and final itineraries to… Show more • Act as a liaison between the Executive team and the Client. Advise departments and management promptly of all critical issues pertaining to the account.• Field and respond to client questions; including but not limited to operations, maintenance, insurance claims, and invoicing issues.• Resolve and/or troubleshoot any client issues• Organize client catering, ground transportation, hotels, tickets, etc.• Sort and send all preliminary and final itineraries to clients• Document Jet Insight with all changes incurring fees for future invoicing• Handle Wyvern Reports for clients and brokers• Train new hires in systems and procedures for customer relations department• Provide flight following details as needed on day of flight Show less

Jensen Beach, Florida

• Review resumes, conduct phone interviews, and evaluated candidates to find the most qualified aviation professional for client's requirements.• Identify, attract, and hire highly skilled candidates across multiple functions.• Responsible for continuously updating and maintaining recruiter database.• Negotiate appropriate contract rates with applicants and clients.• Prepare candidates for interviews with hiring managers

Port St Lucie, Florida, United States

• Screened and recruited applicants in order to meet high volume onboarding needs• Assisted the Human Resources Department in carrying out various human resource programs and procedures for all company employees.• Prepared and maintained employee files.• Assisted with and prepared HR-related correspondence.• Scheduled and administered pre-employment tests; drug screens, processed requests for background and reference checks, and verified new hire information, including I-9… Show more • Screened and recruited applicants in order to meet high volume onboarding needs• Assisted the Human Resources Department in carrying out various human resource programs and procedures for all company employees.• Prepared and maintained employee files.• Assisted with and prepared HR-related correspondence.• Scheduled and administered pre-employment tests; drug screens, processed requests for background and reference checks, and verified new hire information, including I-9 documentation.• Maintained process for obtaining and tracking applicant flow data. Show less

Jensen Beach, Florida

• Reviewed resumes, conducted phone interviews, and evaluated candidates to find the most qualified aviation professional for client's requirements.• Identified, attracted, and hired highly skilled candidates across multiple functions.• Responsible for continuously updating and maintaining recruiter database.• Negotiated appropriate contract rates with applicants and clients.• Prepared candidates for interviews with hiring managers

Burbank, California

• Provided leadership and support for a crew of up to 18• Attended monthly airport tenant and security meetings as an authorized signer• Conducted daily shift briefings• Coordinated with system operations and airport operations during IROP’s, cancellations, delays and diversions• Updated regulatory sites for station • Maintained all daily, weekly and monthly station reports• Handled weekly safe counts and confirmed that cash management followed proper company policy•… Show more • Provided leadership and support for a crew of up to 18• Attended monthly airport tenant and security meetings as an authorized signer• Conducted daily shift briefings• Coordinated with system operations and airport operations during IROP’s, cancellations, delays and diversions• Updated regulatory sites for station • Maintained all daily, weekly and monthly station reports• Handled weekly safe counts and confirmed that cash management followed proper company policy• Managed station document retention to maintain proper compliance• Identified and developed operational improvements and assisted in their implementation• Processed payroll on a weekly basis• Administered bid packages and planned crew member time off• Kept station up to date with provisioning inventory, including the ordering of supplies as needed• Oversaw training and safety liaisons to ensure all crew member compliance• Strengthened our customer service crew through coaching and guidance opportunities• Revised the crew member dependability and quarterly minimum hours reports• Interviewed and selected new crew members• Developed and maintained professional relationships with the airport authority, local law enforcement, all business partners, airport tenants, and other airlines.• Evaluated daily manpower, assigned teams and ensured maximum coverage• Ensured adherence to airport and aircraft security regulations and reported any anomalies Show less