Keith Richmond Email & Phone Number

Franklin, Tn

Reporting- I manage a high-performing team of reporting analysts dedicated to providing insightful reporting to internal stakeholders and external partners, leveraging the advanced capabilities of Power BI and Tableau to deliver data-driven narratives and actionable intelligence.- Responsible for producing and delivering thousands of complex reports annually, ensuring the highest standards of quality assurance to provide accurate, reliable data for strategic decision-making to our internal and external partners.- I established and currently co-chair the Data Governance Committee, a formal body vested with the necessary authority and accountability to define and enforce the management and utilization of information, data, and content across the organization, ensuring a strategic and unified approach to data governance.Salesforce- In addition to leading a team of reporting analysts, I oversee our entire Salesforce org, managing a Salesforce admin assistant to ensure smooth operation for 150 users.- Since obtaining my certification in 2015, I have been responsible for the comprehensive management of the org, including backups, feature launches and retirements, as well as the customization of fields, objects, page layouts, process builders, profiles, reports, roles, sandboxes, third-party apps, users, validation rules, and workflows, ensuring system integrity and optimal functionality.Project Management- As the Product Owner, I spearheaded a multi-year project to construct an AWS data warehouse (utilizing S3 & Redshift) and implement a Microsoft Power BI reporting platform, ensuring a robust, scalable solution for our data management and analytics needs.- I spearheaded the creation and launch of LUX 360°™, a now trademarked data analytics solution specifically tailored for financial institutions, revolutionizing their ability to comprehend and leverage complex customer data for enhanced decision-making and strategic advantage.

Franklin, Tn

Reporting- Responsible for generating and distributing comprehensive Marketo, Salesforce, and Tableau reports to various departments within the organization, providing them with timely and accurate insights to inform their strategic decisions.- Conducted quality assurance on daily order entries, verifying pricing and product details for accuracy and consistency within our reporting systems.Lead Gen / Sales- Conducted comprehensive market research, generating leads that significantly contributed to new sales acquisition and the expansion of business verticals, driving growth and diversification of our revenue streams.Project Management- Overhauled the product database, significantly enhancing and streamlining leadership-level business performance reporting, resulting in a more efficient and insightful decision-making process.

Antioch, Tn

Reporting- Created a suite of recurring dashboards that provided visibility into top clients, shipping activity, inventory levels, and product margin insights.

Franklin, Tn

Reporting- Devised and distributed a range of reports that articulated the overall health and performance of our clients to key stakeholders, providing critical insights for strategic decision-making.- Routinely scrutinized operational data, proactively identifying, and addressing potential issues to guarantee a smooth and uninterrupted experience for our clients.Account Management- Served as the primary liaison between Affinion Insurance Solutions and several national banks, facilitating daily communications and ensuring smooth, productive relationships.- Collaborated across departments to ensure that marketing, enrollment, fulfillment, billing, customer service, and claims consistently met or exceeded established Service Level Agreements (SLAs), fostering operational excellence and client satisfaction.Project Management- Oversaw several large conversion projects initiated by acquisitions or changes in insurance carriers, ensuring a seamless transition and maintaining continuity of service.

Franklin, Tn

Reporting- Built and distributed comprehensive reports, focusing primarily on inventory statuses and production schedules.Account Management- Served as the principal technical liaison for several major clients, managing daily communications and ensuring effective technical collaboration and support.- Conducted contract negotiations, ensuring a balance between safeguarding TS3 Technology's interests, and providing clients with the service levels they required.Project Management- Oversaw numerous large-scale projects, encompassing the entire spectrum from product design to determining and implementing the optimal manufacturing processes.- I was chosen by the senior leadership to spearhead a dedicated team aimed at minimizing excess and obsolete inventory. This position enabled me to expand the application of my inventory management and operational efficiency skills on a broader organizational scale.

Keene, Nh

Lead Gen / Sales- Conducted market research to compile data that was instrumental in launching the company's inaugural marketing campaign, gaining valuable hands-on experience that enriched and supplemented my university education.

Microsoft Power Bi

The Power BI Summit is the biggest Power BI conference. It is a multi-day event bringing speakers from the Microsoft Power BI team’s.

1 Day Hands On Training Workshop, Analytics, Pass

3 Day Hands On Training Workshop, Salesforce, Pass

Bachelor Of Science (B.S.), Marketing

Activities and Societies: N/A

Diploma, General Studies

Activities and Societies: Golf Team