Keith Martin Email & Phone Number

Singapore, Singapore

• IT Equipment Management:
• Oversee procurement, installation, configuration, and maintenance of desktop and production hardware, conference room IT systems, local servers (both physical and virtual), PBX systems, and small mobile devices (e.g..
• Troubleshoot issues related to computers, printers, and local network appliances, and manage IT infrastructure elements such as power supply, cooling systems, and physical access.Support & Maintenance:
• Ensure regular backup and restoration processes for desktop and server systems.
• Maintain and update IT security systems and manage local and global security protocols.
• Perform routine operational checks, manage user accounts, and provide first-level support for office applications.

Singapore

• Joined the company as an IT Support Specialist in October 2017 and was promoted to Assistant IT Manager within the next year from October 2018 onwards.
• Responsible for overseeing the implementation and execution of all local IT infrastructure projects ranging from end user hardware, servers and wireless networks.
• Perform end user support for both local and regional affiliates from the SEA region including Cambodia, Myanmar, Indonesia, and Philippines.
• Identify and action upon key areas of improvements in IT operations, solutions and governance to ensure alignment with the group's global initiatives.
• Prepare and monitor the annual budget that is align with the business requirement/direction. Provide a timely response/support every quarterly estimates and during budget approvals.

Singapore

Singapore

• Contracted to Union Bank of Switzerland (UBS) to perform 1st level trouble-shooting via phone support for various Microsoft as well as bank related software and applications.
• Trained in ticket creation process, ticket escalation procedures and ticket handling from creation to completion with the use of ServiceNow platform in an ITIL-based environment.
• Managing user expectations to ensure user satisfaction by maintaining healthy user relationships through good interpersonal skills and excellent phone etiquette.
• Communicating and liaising with different levels of teams across the company to effectively resolve issues pertaining to user's daily requirements as well as minimizing any downtime occurrences.
• Gathering information, diagnosing users' needs, conducting research to find correct solutions, and confirming that the users' are able to access their required services or applications.

Singapore

• Contracted to The Agency for Science, Technology and Research (A*STAR) to perform 1st and 2nd level trouble-shooting for EUCD and A*STAR applications including any other 3rd party applications and/or software.
• Escalate IT Servers, Systems, Network or Applications and its related issues to the respective Service Desks, or to the appropriate ITSS functional team or assigned 3rd party vendors and liaise with them in the proper.
• Install, troubleshoot and maintain PCs, printers, software and other related network and desktop products.
• Moved on to NEC Roving Team to support various companies and organisations including NOL, Farrer Park Hospital, Civil Service College and Chanel

Singapore

• Server hardware diagnostics, trouble-shooting and replacements for HP and IBM servers
• Trained in various server-related procedures such as rack management, server rack-mounting, setup, installation and dismantling, UPS maintenance as well as regular hardware quality and inventory checks specified by the.
• Provide 24x7 standby duties based on the duty roster to all existing software maintenance customers
• Provide troubleshooting and workaround solution for software related issues on an ongoing basis to customers
• Work with project manager to deliver the project in accordance to company’s project management SOP.

Singapore

• Contracted to Hewlett-Packard (HP) to support various government agencies and organizations to provide full IT and technical support to end-users for both hardware and software-related issues.
• Laptop/desktop, printers and peripherals support.
• Provide technical service and advanced troubleshooting of issues pertaining to personal computers, software and applications.
• Configuration of Microsoft Windows XP, Windows Vista and Windows 7 including Microsoft Office with some basic networking.
• Experienced in laptop hardware troubleshooting and diagnosis as well as supporting end-users for their daily PC usage problems.
• Provided full 24/7 tech support for VVIPs and VIPs at the Immigration & Checkpoints Authority of Singapore (ICA).

UOB Plaza

• Permanently contracted with United Overseas Bank (UOB) to provide full IT and technical support to end users for both hardware and software-related issues.
• Provide on-site installations of desktops, notebooks, network and personal printers including fixtures and fittings of monitors on single to quad stands.
• Installation, configuration and troubleshooting of Microsoft Windows 2000, Windows XP, Microsoft Office 2003/2007/2010, McAfee Endpoint Encryption Protection Suite and other bank-related software.
• Upgrading of operating systems and reformatting (ghosting) of desktops and notebooks with data migration.
• Perform hardware diagnostics and on-site part replacements such as systemboards and power supply units.
• Dispense professional and accurate advice to end users concerning any IT-related issues or problems.

• Preparation of desktops and notebooks for immediate use by clients (exploding OS), cloning of hard drives for multiple machines and repackaging of desktops and notebooks according to client's standards.
• On-site desktop configuration for organisations such as the Singapore Health Promotion Board (HPB), Ministry Of Education Singapore (MOE) and KK Women's and Children's Hospital (KKH).
• Involved in several desktop and server relocation projects including relocating workstations and mounting / dismounting of servers.
• Basic desktop and notebook installations for UOB.
• Perform other miscellaneous in-house tasks and errands

Bachelor Of Business, Marketing

Diploma In Info-Communications, Information Technology