Lead teams that plan, design, deliver, operate and decommission the physical infrastructure for ServiceNow including; Hardware Engineering, Hardware Reliability , Cloud Capacity Management, Capacity Planning, Capacity Automations, Infrastructure Capacity Management and Data Center Operations to ensure that infrastructure operations delivers the performance, availability, and cost structure supporting our global customer base.Responsibility for design & development roadmaps, evaluation, selection & global rollout of more than $500M+ hardware assets, over 400Pb of storage and, 15MW of data center space in 24 sites spanning the globe.

Responsible for ServiceNow’s overall Cloud capacity strategy including: - Hardware Engineering: Focused on HW evaluations, standards, solutions engineering and strategy across our global infrastructure.- Capacity Management and Deployment: Responsible for global capacity, deployments, instance sizing and driving end-to-end automation. - Budget development and execution management focused on improving service levels, cost optimization and strategic sourcing.

Leading teams responsible for evaluating and on-boarding next-generation technology and platforms, designing datacenter scaling strategy and models, managing public and private cloud global standards, and build, deployment and operationalization of the cloud.Collaborate with subject matter experts to develop innovative strategies to execute optimal design process,and deliver hardware solutions that exceed performance, quality and cost demands of our customers. Provide top tier investigative problem management for systemic issues and drive resolution across the farm with minimal disruption to service.

-Management of the global data center infrastructure portfolio at the core of the company’s software-as-a-service platform, which supports thousands of customers and millions of users.-Design, analysis, project planning, and collaboration of all technical aspects of data center build-outs and capacity expansions (power, cabling, cooling, rack configuration, etc.)-Technology planning – Responsible for working with the all business units to develop platform technologies to support 24x7 mission critical, fault tolerant implementations.-Communication – communicate complex/sensitive information to all levels of senior management through engaging, informative, well-organized presentations.

Strategic technology planning – Responsible for working with the business units to develop both the short term and long term global technology strategies.Technology Budget – Responsible for working with the business units to develop & manage the annual technology budget.Contract Negotiations – Responsible for the negotiation of technology related contracts and agreements.Technology Team Management – Responsible for the hiring and development of the global technology staff.Technology Education – Responsible for ensuring that all staff are properly trained & educated on the deployed technology systems.Intellectual Property Security – Responsible for the protection of the corporate digital assets.Mobile Computing – Responsible for the oversight of the mobile computing environment including cellular devices.Digital Design Technology – Responsible for overseeing & providing guidance for the Design Technology Manager & department.

Introduction of a formalized Information Technology infrastructure and relevant process standards to achieve 99.99% network availability.Successful migration of all office processes to a SQL-based electronic document management system. Managed compliance requirements to make the firm one of the first in the country to be licensed by the SEC to electronically handle financial security documents.Technical leaderships of all corporate projects (e.g. server consolidation through VMware, DRP, storage network implementation, etc.)Design/enact a corporate disaster recovery and business continuity plan with alternate location hot standby systems capable of immediately returning service to all key systems.Management of the corporate IT budget to ensure all required projects and infrastructure are successfully implemented in a financial responsible manner.Management of the professional staff in the IT, facilities, and support services departments.Leadership in the design of standard corporate practices to provide for enhanced staff efficiency and corporate profitability.Established solid ROI gains through leading consolidation, centralization and standardization initiatives.Development of a corporate data and personal information security policy, implemented using a combination of hardware, training, and policy changes.

Incorporated technology systems of three inner-city, non-profit health centers. Modernization of network and IT infrastructure with Cisco and HP hardware in preparation for electronic practice management and medical records software. (ERM)Day-to-day administration of practice management software to ensure maximum availability in an IBM AIX environment.Implementation of a converged wide-area network between center locations including managed wireless and VoIP solutions.Designed and lead multiple successful projects including desktop virtualization, secure email (IronPort) and SharePoint .

Senior data center engineer responsible for integration of existing software and technology with that of acquired companies. Planning and implementation of initiatives with the Hyperion, Citrix Metaframe, Argent, Oracle, SQL Server and Ecora software packages.Management of highly reliable, highly available clustered multiple instance SQL servers.Successfully lead efforts to design Disaster recovery plans for data center for 150+ servers and multiple applications, with successful full scale tests. Provide primary support for servers, EMC SAN, NAS, and NAS on SAN, F5 BigIP, Oracle, Active Directory, Veritas Backup Exec and various other vendor network hardware/software systems.

Manage 290 user nodes, 13 servers and 90 users. Provide primary information technology support for research and development office.Integral member of tape library interface development team.Support and maintain user workstations, networking and telecommunications equipment, and back-end servers including Citrix, MS Exchange 2000, Oracle 8i, Cisco, Apple and Nortel networking and telecom equipment.