Brian Macallister Email & Phone Number

Chelmsford, Ma, Us

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Greater Boston

Greater Boston Area

As a Principal Solution Architect for ServiceNow's Customer Service Management solution, I help our customers help their customer. Improving efficiency with automation and self-service that provides an effortless experience for customers and agents. Increasing customer satisfaction by delivering service as a “team sport” that connects people, workflow, and processes to resolve the root causes of issues. Helping customers move beyond operational demands to deliver proactive strategies that drive business growth.

New England

Cambridge, Ma

Supported software license sales of the Pega 7 platform, robotics, and CRM applications in the financial services vertical across North America.

Founder and Managing DirectorFounded Ledgex Systems LLC, a portfolio management and accounting system for multi-fund investment managers. Converted a professional services engagement in 2008 into a widely used product in the alternative investment community known as Ledgex Systems LLC.The Ledgex Systems solution is used by Fund of Hedge Funds, Private Equity Funds, Family Offices, Endowments and Administrators• Portfolio Management / Performance & Attribution• Liquidity Management• Investor Relationship Management• Manager Research• Sales Automation

Director of Product Management • Direct, establish, maintain and plan the overall policies and goals for product management• Drive product release strategy by interacting with clients, prospects, sales, marketing and development• Market research, revenue forecasts, competitive analysis and pricing strategy• Management of the sales engineering efforts and business development processes

Software Engineer / Business Analyst • Developer and Business Analyst on Charles River Investment Management Solution (IMS)• Worked with Charles River Clients and sales staff integrating the IMS platform with client proprietary solutions and custom applications• Defined and developed tailored solutions for Hedge fund prospects and clients which included: Custom order management applications, Excel integrated solutions, settlement processes, prime brokerage integration and Profit and Loss solutions• Defined business requirements for Charles River IMS API’s, settlement solutions with SWIFT 15022and OMGEO CTM as well as producing requirements for mobile solutions, Messaging and SOAP ServicesTechnologies leveraged: IBM MQSeries, MSMQ, TIBCO RV, C#, SOAP, XML Web Services

Software Engineer – Development Lead / Project Manager 2001 –2003• Member of the Thomson One (Paredo) initiative, integrating PORTIA, Oneva Trade FI, Oneva Perform, First Call and Thomson Analytics.• Partnered with Microsoft on an Enterprise Application Integration tool Microsoft Biztalk Server• Programming languages included C, C++, C# and VB.

Greater Boston Area

Traded fixed income, derivatives and various financial instruments for Fidelity Investments High Net-worth clients, Private Clients, through Fidelity Brokerage Services Inc.