Thomas Hoffman Email & Phone Number

Syracuse, New York, United States

• Responsible for establishing a trusted short-term advisor relationship that works to ensure the customer's overall satisfaction with our products and services. Temporarily manage customer accounts requiring an enhanced level of interaction and personalized service during an escalation.• Specifically focused on returning our customer’s environment to a stable state and the customer to a state of high satisfaction with the ServiceNow solution, resulting in the continued growth of the… Show more • Responsible for establishing a trusted short-term advisor relationship that works to ensure the customer's overall satisfaction with our products and services. Temporarily manage customer accounts requiring an enhanced level of interaction and personalized service during an escalation.• Specifically focused on returning our customer’s environment to a stable state and the customer to a state of high satisfaction with the ServiceNow solution, resulting in the continued growth of the account in terms of recurring annual revenue. Show less

Kandahar, Afghanistan

• Responsible for serving as a liaison between the Project Management Team and US Government to coordinate multiple project planning requirements ensuring all new work objectives are being met simultaneously for multiple sites.• Execute directives for the Project Management Team, verifying content and compliance, to ensure contractual obligations are met for the customer. Collect, validate and summarize project planning data to prepare reports. Communicate results, future requirements… Show more • Responsible for serving as a liaison between the Project Management Team and US Government to coordinate multiple project planning requirements ensuring all new work objectives are being met simultaneously for multiple sites.• Execute directives for the Project Management Team, verifying content and compliance, to ensure contractual obligations are met for the customer. Collect, validate and summarize project planning data to prepare reports. Communicate results, future requirements and assist in the development of processes to meet customer needs. Show less

Windsor Locks, Ct

• Responsible for all aspects of delivery assurance, as it pertained to the various business segments of Engine & Environmental Control Systems (EECS), while leading a staff of approximately 20 professionals. Maximized operational output by proactively looking forward in supply chain delivery assurance, identifying supply chain delivery gaps and leveraging the appropriate teams to drive timely product deliveries. • Integrated delivery assurance with the regional supplier development… Show more • Responsible for all aspects of delivery assurance, as it pertained to the various business segments of Engine & Environmental Control Systems (EECS), while leading a staff of approximately 20 professionals. Maximized operational output by proactively looking forward in supply chain delivery assurance, identifying supply chain delivery gaps and leveraging the appropriate teams to drive timely product deliveries. • Integrated delivery assurance with the regional supplier development teams, and the appropriate commodity and procurement teams to ensure that systemic supplier deficiencies were well communicated and addressed. • Confidently presented on a daily basis supply chain findings internally and externally with customers, while interacting with senior leadership. Led various continuous improvement activities to improve the overall process of delivery assurance. Show less

United States

• Assisted VA Hospitals by streamlining their medical supply organization, inventory and replenishment process. Managed all phases of the project at the local facility level to ensure compliance with contract requirements. Coordinated IT server equipment and associated installation requirements, as well as user training. • The number of personnel managed depended on phase of the project, which was up to 25 personnel at any one time. Managed sites were contractually completed in less… Show more • Assisted VA Hospitals by streamlining their medical supply organization, inventory and replenishment process. Managed all phases of the project at the local facility level to ensure compliance with contract requirements. Coordinated IT server equipment and associated installation requirements, as well as user training. • The number of personnel managed depended on phase of the project, which was up to 25 personnel at any one time. Managed sites were contractually completed in less time than allocated by the Project Controls Team. Show less

Kandahar, Afghanistan

• Acted as liaison between Project Management Team and Regional Managers on development of overall performance. Validated and analyzed program objectives, performance improvements, innovative strategies, and coordinated comprehensive presentations for government award fee determinations.

Balad/Baghdad, Iraq

• Maintained all facets of the Operations and Service Desk Teams to include daily accountability, travel, situational reports, incident reports, safety training, HR directives, A&F timesheet entry for over 100 personnel and assisting 45 trades/support personnel with timely service orders.

Usd-South - Tallil, Iraq

• Provided guidance, insight and recommendations to the US Military and Base Closure Assistance Teams on executing reduction, stoppage and withdrawal of all aspects that shifted a base from operational to closure. Ensured all equipment and personnel exited base in a timely manner to facilitate other missions. Successfully closed 6 US bases within 90 days of the planned withdrawal from Iraq.

Al-Asad, Iraq

• Assisted and directed a regional office while providing oversight to ten Site Operational Teams. Executed project directives and taskings for the Operations and Project Management Teams. Assisted in managing and administering all contract increases and reductions between KBR and the U.S. Government involving over 130 projects. Frequently acted as the Contract Administrator.• Handled all transition and base closure activities within the Al Anbar Province. Closed TQ/Al Taqaddum within… Show more • Assisted and directed a regional office while providing oversight to ten Site Operational Teams. Executed project directives and taskings for the Operations and Project Management Teams. Assisted in managing and administering all contract increases and reductions between KBR and the U.S. Government involving over 130 projects. Frequently acted as the Contract Administrator.• Handled all transition and base closure activities within the Al Anbar Province. Closed TQ/Al Taqaddum within a 39 day window moving over 1,300 loads and 750 personnel. Show less

Al-Asad, Iraq And Ar-Ramadi, Iraq

• Managed Air Operations to assist arrival and departures of over 300 personnel. Provided direct support to over 18,000 military and 2,500 civilian personnel. Coordinated movement of logistical supplies for up to 300 trucks at a time per military convoy.

Rochester, New York

• Visited over 400 customers covering a 20,000 square mile region to equal 90% of the customer base. Re-signed over 50% of the customer base securing business for an additional 3 to 5 years. Secured $2,600 in average weekly rental volume increasing the customer base by an average of 12%. Secured $1,400 in average weekly direct sales increasing the customer direct sales by 50%.

Rochester, New York

Handled all areas of industrial laundering facility and administration of 50+ employees Maintained weekly payroll, wash alley reports, budget management, inventory control, meticulous hiring and termination of all production employees and safety reports including DEC, EPA and OSHA regulationsCost on a Profit and Loss Statement reduced from 36.99% to 18.77% Realized savings of an average of $120,000 a month, resulting in an overall savings of more than $1,000,000 a… Show more Handled all areas of industrial laundering facility and administration of 50+ employees Maintained weekly payroll, wash alley reports, budget management, inventory control, meticulous hiring and termination of all production employees and safety reports including DEC, EPA and OSHA regulationsCost on a Profit and Loss Statement reduced from 36.99% to 18.77% Realized savings of an average of $120,000 a month, resulting in an overall savings of more than $1,000,000 a yearIncreased overall plant rating from 133 out of 134 within the US and Canada to 62 out of 134 within one year of taking over operations and placing in the top 20 of manual plants three years thereafter Show less

Syracuse, New York

• Participated in a one year course designed to train future potential general managers in every aspect of the company – Covering sales, service, operations, production, administration, human resources, and general management.

Buffalo, New York And Arlington, Virginia

• Successfully managed planning, training and daily execution of objectives for 45 recruiters over a 30,000 square mile region, while collecting all necessary information to increase proficiency of recruiting effort

Camp Pendleton, California - 9Th Communications Battalion, Service Company

• Skillfully managed and supported Motor Transport Logistical Operations and Maintenance of 400+ vehicles for an entire Battalion.• Directed, trained, evaluated, and analyzed the administration for over 300+ Marines, as an Executive Officer of Service Company.• Increased vehicle operational readiness from a 40% ratio to a consistent 90-95% ratio, by implementing a long term preventative/corrective maintenance program into the Standard Operating Procedure.• Reduced… Show more • Skillfully managed and supported Motor Transport Logistical Operations and Maintenance of 400+ vehicles for an entire Battalion.• Directed, trained, evaluated, and analyzed the administration for over 300+ Marines, as an Executive Officer of Service Company.• Increased vehicle operational readiness from a 40% ratio to a consistent 90-95% ratio, by implementing a long term preventative/corrective maintenance program into the Standard Operating Procedure.• Reduced government costs by $15,000 annually, by completing a one-time expenditure of $25,000 for 30 rolling bins with Snap-on Tools securing free replacement of broken tools for the life of the battalion. • Frequently functioned as acting Commanding Officer for Service Company. • Deployed and successfully had over 200+ Motor Vehicle Assets and 50+ Marines from Camp Pendleton, California to the Middle East within a 124 hour window.• Recommended for Navy Achievement Medal for superior performance of duties. Show less

Buffalo, New York - 3Rd Battalion, 25 Marines, India Company

Performed functions of a team leader establishing a record of dependability with increasing responsibilityGraduated 2nd in class of 472 Marines from School of Infantry

United States Marine Corps Officer Training

Bs, Criminal Justice

Activities and Societies: Criminal Justice Association and Internships with Rochester and Greece Police Departments

As, Liberal Arts With Emphasis In Math And Science

Activities and Societies: Resident Assistant - 1990-1991 School Year Resident Advisor - 1991-1992 School Year

Education record