Kelley Davis Email and Phone Number

• Managed over 65 Employees nationwide that included 7 Directors. • Directed operations which include tracking measures, analyzing reports and financial activity, reinforcing goals, and determining methods and resources needed to carry out effective claims handling. • Developed, recommended, and authorized implementation of continuous improvement initiatives which resulted in cost effective enhancements in quality and service. • Collaborated with clients (Allstate, Liberty Mutual, Safeco, The Hartford) by participating in strategy sessions, vendor and carrier visits as well as other supporting activities.

• Trained, managed, and coordinated territories (Colorado, Wyoming, Missouri, Wisconsin, Minnesota) for a team of 8 in order to ensure top-quality customer service.• Provided leadership to develop desired behaviors and targeted performance goals (Quality, Productivity, Customer Service) in order to manage costs and support operational standards. • Piloted several initiatives to determine financial feasibility of alternate channel options that ultimately resulted in significant savings for the company.

• Properly investigated all exposures and/or perils to determine cause, scope, and cost of damage and/or determine liability and extent of damages. • Achieved fair, equitable and timely claim dispositions that the customer understands, properly assess the indemnity and expense exposure of assigned claims and develop aggressive file strategies. • Created high level of policyholder satisfaction by complying with standards for timeliness of contact, follow-up, and payments.

• Delivered exceptional and courteous customer service. • Investigated moderately complex files, reviewed damages, took photos, and determined reparability of property damage.• Communicated and negotiated effectively with customers and vendors.

• Investigated, evaluated, and negotiated homeowner property damage claims, in order to reach a fair and equitable settlement for all parties impacted by Hurricane Katrina. • Used compassionate communication and persuasive negotiation to ensure a positive customer experience.

• Reviewed projects for financial feasibility and prepared weekly project status reports. • Provided cost-benefit analysis on projects in the development stages. • Prepared and presented project updates to senior management. • Cultivated relationships with integral vendors.