Kelley Smith Email & Phone Number

Sacramento, California Area

The Area Administrator provides overall administrative support for the Sacramento Yard. This includes electronic set-up of jobs in company's proprietary system, creation of job forms to be used by operational personnel, regular updates and status review of same, and creating quotes for customers and Purchase Orders for subcontractors. This position controls and manages finances by tracking revenue, creating and submitting progress and final invoices as well as change orders. As-built documents are prepared for each customer and each job according to the customer-specific guidelines. In addition, I work with internal customers to provide information related to payroll processing, credit card transactions and other related financial documents.

Carmichael, Ca

Organized business operations for this non-profit in accordance with diocesan policy and legal requirements and managed daily operational needs and personnel.• Managed accounting process including payables, receivables, payroll, budgeting, auditing and monthly reconciliation• Renegotiated all vendor contracts resulting in an annual savings of $10,000+.• Reduced inefficiencies from a high of 15 internal audit findings (2009 audit) to 3 (2014 audit).• Implemented operational, safety and financial controls and programs required by law and diocesan policy.• Created balanced budget that allowed for early payoff of capital construction loan and rebuilding of deferred maintenance savings to $400,000+.• Cooperated with parish volunteers to ensure success of all implemented programs.

Contracted to provide management services on disaster recovery projects. Successfully recovered wet documents, books and vital records for the County of Galveston. Provided investigative services, identifying water damage in high end condominiums, marking those areas for proper placement of containment and demo and photo-documenting each unit prior to and after scope of work completed.

Managed all aspects of this retail store, employing 250+ persons and generating annual revenues in excess of $40 million dollars. • Improved operational and financial efficiencies in this historically underachieving store by reviewing P&L statements, establishing strategic goals, setting deadlines and measuring performance to goal.• Eliminated payroll hours overuse from prior year’s 6,000 hours through goal setting, accountability, communication and follow-up.• Adhered to financial budget despite new store opening that removed 40% of our customer base and resulted in a decrease in sales by working collaboratively with direct reports and leveraging resources outside of direct staff.• Improved Guest Satisfaction Survey results to the best in the district, especially in key metrics, by establishing partnerships with district and store leaders. • Evaluated employee performance for periodic reviews; recruited, trained and developed personnel; successfully secured promotions for Team Leaders and Executives.• Ensured all employee issues, including corrective actions, were addressed promptly and fairly and handled in a consistent manner with Store Management team.

Team-managed the daily operations of the largest home and office water delivery company servicing the Sacramento area. Integrated 20,000 new customers as the result of the acquisition of two competitor's businesses.

Vallejo, Ca

Directed operations of a 50 route, 100+ person workforce generating annual revenues in excess of $18 million dollars. • Established formal contractual relationships with independent owner operators servicing the pick up and delivery needs of customers; no adverse legal challenges.• Improved profitability to goal and increased on-time service from low 90%s to 98.5%.• Coordinated major construction project that increased square footage of warehouse by one third with no disruption to productivity or service. • Resolved a wide variety of operational problems for regional, district and local account executives and our customers; consistently able to meet or exceed customer expectations. • Enhanced employee productivity and retention through evaluation and feedback of employee performance, mentoring and development of interpersonal relationships; improved retention by 40%.

Sacramento, Ca

Traveled to 33 terminals in eight states to ensure local compliance to company's policies. • Exceeded goal performance for the first time in the region’s history by conducting field audits, identified areas of opportunity, created accountability tools and provided training; maintained above goal performance during tenure.• Coordinated and led small and large group meetings to provide information, training and personal development for Senior Managers, Regional Management, Service Management and staff; surveys showed a 98.2% overall satisfaction rating.• Directed a handpicked team that fixed operations at under-achieving terminals using Total Quality Management program; recognized by corporate leadership and used as a model for other regional Corrective Action Teams.• Piloted the region through the first ISO 9001 certification audit; guided independent auditors; company received ISO 9001 certification as required.• Created a regional website that allowed scoreboard and trending reports and tools to manage operations to be posted for all to review; recognized by corporate management for its design, ease of use and quality of information available. • Developed training manuals and other tutorials to ensure successful implementation of new technologies and processes; these were adopted company-wide.• Selected by the corporate office to participate in the revision of a flawed internal audit process; resulted in a new system that increased field participation, put field personnel in more control of outcome and increased accountability.

Sacramento, California Area

Managed contracted owner-operators to ensure timely and safe daily pickup and delivery of small packages. • Resolved a wide variety of problems that improved working relationships with contractors and customers; led to an increase in annual revenues 15% above goal • Developed entire staff, included careful, systematic mentorship that led to over 50% of the entry-level managers being promoted and eliminated staff turnover.

Sacramento, California Area

Audited 16 preload operations in four states for adherence to best practices ensuring they met performance and budgetary goals. • Conducted field audits, training seminars and one-on-one training with management teams that led to the region sustaining performance that met annual goals.

Stockton, California Area

Entry level management position responsible for route management and operations management of load and unload operations.

Palmdale, Ca

Supervised all aspects of a 75-employee contract school bus management operation servicing the Palmdale Unified School District, including negotiating contractual services with other customers to increase profitability and expand services