Kelley A. Menefee Email & Phone Number

Atlanta, Ga, Us

UPS Supply Chain Services North America; Program Manager Service Parts Logistics- Responsible for measurement, management, and communication of performance metrics in all North American Field Service Locations; developing trends and implementing changes where needed to improve.- Negotiate and manage SLAs / KPIs, volume, and performance through various delivery channels, including critical drive, air, next day delivery, and outside carriers.- Research, identify and present opportunities to reduce customer spend, Develop data sets to identify trends in escalation causes and provide solutions. - Identified and negotiated a network wide implementation to improve efficiency at all UPS Field Service Locations while reducing costs to client for 24/7/365 staffing in 86 facilities nationwide. - Track, obtain data, present and negotiate all aspects of contract renewals for all services. - Plan, prepare and present Business Reviews. Identify gaps, trends, and provide solutions to reduce cost and escalations. - Identify, resolve, and escalate issues and concerns from customers and operations to ensure customers’ needs are met. - Manage customer special projects, identify billing for project, provide cost estimates, outlines plan for implementation, establishes communication channels and provides consistent updates on project status. - Gather and review data, create presentations and reporting outside of standard reporting metrics and work with clients to present projects to other divisions of UPS. - Manage all aspects of new partner integration between an international client and logistics provider, including systems, processes, personnel, and training. - Establish and maintain relationships with clients, vendors, operations personnel, multiple divisions within UPS and third party providers.

Vienna, Virginia, Us

- Responsible for all aspects of a new facility in a new market. Successfully vetted new business partners and established relationships, hired and trained Operations Management personnel, and established SOP and business practices to ensure success.- Provided supervision and control for all departmental activities, including efficiency assessment and improvement. Increased KPI metrics by 25%. - Responsible for the overall direction of operations of the Bakersfield, California and Austin, TX OnTrac facility, including staffing, performance, partnerships, and financial contributions to the organization. - Focus on and maintain a Safety-First environment and culture with all teammates and business partners. - Assisted in the creation and implementation of Loss Prevention policies and processes to reduce theft and implement a company-wide process. - Provide an environment that encourages and allows for open exchange of ideas and processes to promote and improve OnTrac values and purpose. - Coach and train facility management in the development, production, promotion, and financial aspects of the organization’s services and assign additional duties / responsibilities to develop and improve skill sets and promote growth. Successfully mentored, coached and trained direct reports to promotions in the Bakersfield, CA facility, eliminating the need for additional costs to the organization. - Promote and maintain strong, effective interdepartmental relationships to create a strong and cohesive team with consistent goals. - Monitor and maintain effective staffing levels for all positions, provide rewards and recognition for superior performance, complete disciplinary actions when applicable, and promote initiative for growth and promotion. - Evaluate the results of overall operations regularly and provide solutions when needed. Consistent and timely communication with upper-level management to advise of and obtain additional direction if needed.

Helm efforts to streamline daily operations in the department while monitoring inventory to deliver an exceptional and consistent customer experience that differentiates the brand in the marketplace. Responsible for accepting orders from larger clients such as Amazon, preparing orders for fulfillment, and obtaining orders from different sales channels – manage invoicing processes. Uphold the financial interests of the company by negotiating the best rates for shipping through various carriers. Utilize knowledge of software such as SkuVault, Magento, and QuickBooks to monitor, manage, and maintain inventory, using past sales figures to determine future inventory needs.Achievements: Incorporated efficiency in the importing, printing, order review and shipping processes to deliver on-time results. Resolve grievances related to sales channels, refunds, maintenance of trademark documentation and registration, chargeback dispute, customer issues, and resolution. Improve brand awareness by consideration by enhancing web presence to garner attention and generate sales. Effectively researched and initiated new business/sales channels – fostering lucrative international collaborations with Amazon Canada, Amazon Direct Fulfillment, and more – to boost profits by 30%. Expertly created new product groupings to increase product sales; maintained excellent business ratings.

Seattle, Wa, Us

Supported organizational capability through ownership of talent management processes, including acquisition, assessment, performance management, employee development, succession planning, and retention. Led, motivated, and developed team members to deliver consistently beyond expectations in terms of sales, service, quality, and efficiency – drove positive employee relations to provide an optimal work environment for all employees. Established performance benchmarks in relevant processes to sustain and support continuous improvement. Routinely liaised with 20 station dock personnel to streamline transit expectations and staffing solutions. Managed and maintained inventory using Amazon’s proprietary warehouse management system.Achievements: Recommended and approved for a management position within weeks of starting in the Receiving Department for driving operations to increase receiving results by over 50%. Recognized by the management with a promotion to Problem Solver's position for effectively resolving operational issues and enhancing various processes in the Receiving Department to drive efficiency.

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management

Bachelor Of Arts - Ba, Psychology

Associate Of Arts - Aa, Psychology