Kelley Shaw Email & Phone Number

Albuquerque, New Mexico Area

Albuquerque, New Mexico

2015-present: Project Lead for NW Product Data Management (PDM/PLM) Operations and Maintenance. Leading a team of system administrators and developers to provide Product Data Management (PDM) and Product Lifecycle Management (PLM) capabilities to the Nuclear Weapons (NW) community. Negotiate and maintain service level agreements (SLAs) with customers. Recently led the successful transition of software development and delivery processes to the Scrum methodology. Mentor current Scrum master and fill in as Scrum master when needed.2010-2015: Operations Lead/Project Manager for the CEE (Common Engineering Environment) Led a team comprised of storage specialists, server/application specialists, Tier 3 Service Desk technicians to provide easy, selective access to computational engineering tools and high performance computing resources, incorporating ITIL best practices in all service operations. Negotiated and maintained service level agreements (SLAs) with customers.

Albuquerque, New Mexico

● Overall responsibility for CDS IT Infrastructure including CDS internal computing services, outsourced computing services, internal "desktop support"● Overall responsibility for CDS integration centers and coordinating integration activities● Overall responsibility for CDS education centers and coordinating classes and classroom setup● Served a liaison between Engineering and Sales/Business Development/Marketing personnel● Met with potential customers and existing customers in support of Sales/Business Development as a high level CDS Engineering representative● Served as liaison between Engineering and Vendors/Distributors

Albuquerque, New Mexico

● Managed all Mainland Engineering personnel, including direct day­-to­-day tasking/scheduling, expense report review/approval, yearly performance reviews, hiring/firing, personnel issues● Served as Project Manager for all IT professional services projects involving CDS engineers● Coordinated and tracked training and certification for all engineers● Reviewed and recommend new products/technologies for CDS's "line card"

Albuquerque, New Mexico

● Provided pre­ and post­ sales consulting to CDS customers on computer hardware/software solutions from various vendors including Sun Microsystems, IBM, NetApp, VMware, F5, Foundry, Cisco, Oracle, and Microsoft● Performed systems integration on Sun Microsystems, Network Appliance and IBM hardware● Designed and built portable “demo pods” used to demonstrate a variety of virtualization technologies including server virtualization, desktop virtualization, and storage virtualization● Certified Instructor for Sun Microsystems Education System Administration Courses● Designed and configured IT Center training room using state of the art VDI (Virtual Desktop Infrastructure) technology● Configured/administered CDS internal systems and networks, including Solaris Sun Ray Servers, Solaris File/Account Servers, Solaris Jumpstart/Install Servers, NetApp appliances, and Ethernet/Fibre channel switches

Albuquerque, New Mexico

● Managed all aspects of software configuration of Ultramain, a maintenance management and integrated logistics software product● Administered Oracle and Progress databases on Linux and Windows 2000 systems to support the development, testing, and customer implementation of Ultramain● Designed and developed InstallShield applications for deployment of Ultramain to customer sites

On-Site Contractor At Sandia National Labs In Albuquerque, Nm

● Served as the system administrator for a network of Unix systems comprised of over 25 workstations and X­terminals in a scientific research environment; Worked as a member of a team of Unix systems administrators for a network comprised of over 200 systems● Provided hardware and software desktop support for Unix (SunOS, Solaris, HP­UX, DEC/Compaq, Linux), Windows NT/2000, Windows 95/98 and Macintosh users in an intense research environment● Developed and conducted training workshops for computer users● Initiated, designed, and edited a monthly newsletter for users of a Unix network● Installed, configured and administered HTTP servers including Netscape (Solaris/HP­UX) and Apache (Linux)● Served on Sandia National Laboratory's Web Steering Committee, which oversaw every aspect of Sandia's presence on the web● Created a web-­based, on­line documentation system which described policies, procedures, and general information for users of a Unix network

Albuquerque, New Mexico

Developed database applications using a variety of languages and DBMSs, including FORTRAN and IngresWrote technical documents including software specifications and software users’ guides

Dallas, Texas

Provided telephone support for customers of IBM’s DataMaster Customer Support "Hotline”, covering hardware problems and software issues for a suite of financial accounting software packages

Bs, Computer Science

Activities and Societies: Mortar BoardWorked as student intern at IBM in Dallas 1982-1984.

Master Certificate, Is/It Project Management