Kellie M. Email & Phone Number

Miami, Fl, Us

Remote

o Develops and distributes National Restaurant Kits each month, encompassing new product launches, limited time offers, operational updates, and marketing communications for all Burger King US locationso Leads webcasts as part of the National Restaurant Kit communication strategy, reaching thousands of Burger King employeeso Innovates and implements initiatives to improve overall system operations for Burger King North Americao Example Projects: BK Operations Manual Revamp, QR Code Launch, & BK Resource Cleanupo Supports the Burger King North America field team with various needs related to the operations mechanisms managed by the BK North America Operations Team

East Coast, U.S.

o Awarded Field Trainer of the Year in 2022, recognizing outstanding performance among all corporate trainers in the United States and Canadao Delivered in-person leadership courses and virtual training sessions on diverse topics to thousands of Burger King franchisee members, including owners and team members dailyo Ensured high levels of participant engagement and attendance, and continuously created and updated training content to enhance the virtual classroom experienceo Traveled extensively along the East Coast to promote the corporate training program to franchisees, achieving the highest sales in the country for 2022

Served as a direct corporate consultant for Burger King franchise owners in Florida, implementing operational strategies to enhance business performance across all locationso Drove key metrics, including guest satisfaction and speed of service, by collaborating closely with restaurant owners and leadership teams to create action plans and provide top-tier tools for achieving performance targetso Led the Line Buster Tablet project across Florida, overseeing its implementation and effectivenesso Conducted comprehensive business performance reviews for franchisees, identifying improvement opportunities through problem-solving methodologies and developing targeted strategies to address those opportunities

o Served as an interim District Manager for Company-Operated Burger King restaurantso Presented the Operations Performance System concept to franchisees across the U.S. for Burger Kingo Developed and implemented training programs for franchisees piloting the Operations Performance Systemo Led the Brand Marketing P.O.P. project for Company-Operated Burger King restaurants

Miami, Florida, United States

o Managed operations for seven Pura Vida locations in Miami as District Managero Recruited, trained, mentored, and led teams to consistently achieve daily goalso Evaluated financial models, implemented cost controls, and analyzed P&L reports to optimize profitability for each store

Boca Raton, Florida, United States

o Oversaw daily operations to ensure compliance with established business guidelines and standardso Assessed financial models, managed cost controls, and reviewed P&L reports to drive profitability o Fostered a positive work environment as a company trainer and supporting new store openings

New York, United States

o Directed all teams at the third-highest revenue-generating Equinox Fitness Club in the U.So Trained and led membership advisors, collaborating with team leaders to consistently achieve daily sales goalso Managed the Medallia survey system to ensure exceptional and memorable member experiences

White Plains, New York, United States

o Collaborated with Assistant General Managers as a designated key leader and managero Led and trained visual merchandising and stockroom teams, optimizing stockroom organization and storefront displayso Maximized sales and profitability as a daily floor manager while fostering strong community and customer relations by organizing in-store and external events

New York City Metropolitan Area

o Served as General Manager, overseeing hiring, training, and staffing for two top-revenue restaurantso Analyzed financial data to set precise store goals, forecast sales, and create strategies to ensure profitabilityo Managed purchasing and inventory to maintain optimal stock levels of high-quality products while minimizing waste

Master Of Business Administration (M.B.A.)

Bachelor Of Business Administration (B.B.A.), International Business

Activities and Societies: Alpha Kappa Psi - The Co-ed Professional Business Fraternity