Kellie Terry Email & Phone Number

Washington D.C. Metro Area

• Created and managed scope, budget, resources and implementation for healthcare focused websites.• Collaborated with strategic and account management to ensure website objectives reflected in overall campaign strategy.• Collaborated with technical developers and creative team to identify and implement technical solutions with graphic components to complement and enhance existing programs.• Supported organization with scope/SOW development.• Created project plans and schedules to provide cohesive implementation integrated solutions.• Contributed to the improvement of processes, project management software usage and template development, resulting in streamlined, more efficient onboarding and management of new projects.• Supported implementation team with quality control, copy development, content integration and launch.• Managed day to day operations for retained client website updates and server maintenance needs.

Vienna, Va

 Created and managed scope, budget, resources and implementation for email and donation campaigns for non-profit clients ensuring on-time, on-budget delivery. Collaborated with technical developers and creative team to identify and implement technical solutions with graphic components to compliment and enhance existing programs. Created project plans and schedules to provide cohesive implementation of multiple products/services. Contributed to the improvement of processes and project management software usage, resulting in streamlined, more efficient onboarding and management of new projects. Supported implementation team with quality control, copy development and launch. Assessed proposed software and technical solutions with team to ensure proper fit for client

Collaborated with internal and client teams to identify and implement technical solutions to benefit nonprofit and enterprise clients.Created project plans to provide cohesive implementation of multiple products/services.Contributed to improvement processes, resulting in streamlined, more efficient onboarding of new projects.Managed virtual resources to ensure on time/on budget delivery.Led quality assurance efforts to mitigate risks.Mentored junior project managers across the U.S.Assessed Scopes of Work to ensure proposed scope matched client requirements with appropriate budgets.Transitioned into a new position as a result of Blackbaud's acquisition of Convio.

Trained mid-level project managers on day to day client/project management using principals from Agile methodologies.Developed track record for delivering projects on time and on budget.Collaborated with enterprise and mid-market level clients on SAAS deployments.Negotiated product and service upsell opportunities to enhance customer experience.Led implementation of software using proprietary code and automated tools.Transitioned into position as a result of Convio's acquisition of GetActive.

Washington, Dc

Directed lifecycle/coding of CRM, Campaign and CMS implementations.Handled every task in lifecycle from sales negotiation through launch of websites.Produced original graphics and incorporated client designs to create unique branding for client websites.Served on various stakeholder committees from product improvement to diversity.Transitioned into position as a result of GetActive's acquisition of IDI.

Washington, Dc

Directed team of ten webmasters and graphic artists to produce static and dynamic websites.Assisted IT with server maintenance, user onboarding and in-house user support.Managed Help Desk activities and responded to emergency situations.Created rapid response standards to effectively address client requests.Advisor to Senior Management on continued customer service and delivery improvements.

Education record

Education record