Director Of Messaging + Strategy
New York, New York, United States
Split time between creating an overarching brand strategy and managing the day-to-day execution of the US team.*Led brand and product positioning for distinct audiences and experience levels to increase brand awareness and customer engagement across a suite of products.*Developed a targeted email marketing program that included A/B testing, customer segmenting, and content strategy resulting in a notable increase in customer engagement, brand loyalty and investment volume. *Established brand awareness benchmarks. Increased awareness quarterly through producing first major brand campaign featuring investors and customers.*Worked with leadership team to establish brand narratives for major announcements like Series B and major acquisitions to secure Tier-1 press. *Synthesized customer behavior data across marketing touchpoints to share with product and sales teams with suggested short and long-term changes to increase engagement and satisfaction.*Increased cross-team collaboration between product, marketing, and legal teams with new trainings and approval processes. (Won quarterly all-team award for exceptional work, collaboration, and initiative in Q4 2021.)*Lead global team across various marketing disciplines including social, brand, content marketing, product marketing, email marketing, and press, to create succinct and effective marketing strategies, campaigns, and launches.*Concepted educational program “Investor Academy” to encourage new users to make their first investments and introduce appropriate products for adoption based on behavior.*Implemented AI-integrations to predict customer behavior, building custom user journeys that led to increased engagement, NPS scores, and LTV.