Kelly Anders Email & Phone Number

• Develop and implement social media strategies that align with brand goals and audience interests.
• Produce and publish content and for all major social media platforms.
• Identify then elevate content and influencers that align with brand values.
• Manage social media accounts, including scheduling and publishing posts, responding to comments and messages, and engaging with our audience.
• Analyze social media metrics and adjust strategies accordingly to optimize engagement and reach.
• Social listening on industry trends, competition, developments, and emerging technologies related to brand interests.

United States

• Perform research on current trends, audience preferences, and new markets.
• Design and implement social media strategy to align with business goals.
• Track topics and hashtags, recommending best practices for usage.
• Generate, edit, publish and share engaging content daily (e.g., original text, photos, videos, and news) based on trending topics/hashtags as well as product updates, blog posts, help center articles, and other content.
• Schedule corporate announcements. Monitor comments/messages on social media platforms, reviewing, responding, deleting, blocking, and escalating as needed.
• Collate analytics for all social media platforms, tracking growth and ROI.

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• Lead social team members in daily account management.
• Strategy creation and implementation.
• Tracking performance against goals: Establish key performance indicators (KPIs) and regularly monitor social media metrics to evaluate the effectiveness of campaigns and initiatives.
• Analyze data and provide actionable insights to optimize performance and achieve desired outcomes.
• Design and author overall team strategy: Develop an overarching social media management strategy encompassing multiple platforms.
• Managed achievement of KPIs and deadlines.

• Answering incoming customer calls promptly and professionally.
• Providing exceptional customer service by addressing customer inquiries, concerns, and complaints.
• Assisting customers with billing inquiries, account changes, and technical support for Verizon products and services.
• Resolving customer issues effectively and efficiently while maintaining a high level of customer satisfaction.
• Troubleshooting and diagnosing technical problems with phones, internet, and TV services.
• Processing customer orders, upgrades, and cancellations accurately and efficiently.

• Supervising and managing a team of debt collection agents in a call center environment.
• Providing guidance, coaching, and training to agents to ensure adherence to company policies, procedures, and regulatory requirements.
• Monitoring and evaluating agent performance, including call quality, productivity, and compliance with collection guidelines.
• Conducting regular performance reviews and providing constructive feedback and performance improvement plans as needed.
• Developing and implementing strategies to optimize collection efforts and improve recovery rates.
• Setting individual and team goals and targets, and motivating agents to achieve and exceed them.

• Monitoring and moderating online community forums, social media platforms, and in-game chats to ensure adherence to community guidelines and policies.
• Engaging with players and responding to their inquiries, concerns, and feedback in a timely and professional manner.
• Enforcing community rules and taking appropriate actions, such as warning, muting, or banning users when necessary.
• Collaborating with the customer support team to address player issues and escalate complex cases.
• Reporting and documenting any violations, bugs, or issues encountered by players.
• Assisting in organizing and coordinating community events, contests, and promotions.

• Overseeing the day-to-day operations of multiple call centers, ensuring smooth and efficient functioning.
• Develop new national and international site programs.
• Managing a team of call center supervisors and agents, providing guidance, coaching, and support.
• Setting performance goals and targets for the call center team and monitoring their performance.
• Conducting regular performance evaluations and providing feedback to supervisors and agents.
• Developing and implementing strategies to improve call center productivity, efficiency, and customer satisfaction.