Kelly Baxter Email and Phone Number
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Ambitious and technically proficient professional with 6+ years of outstanding performance in the Utility Bill Pay and Environmental Services Industry. Recognized for outstanding leadership and organization. Customer-focused leader able to identify client needs and exceed expectations while supporting the needs of the team and other internal partners. Adept at training and motivating team members, maintaining strong client partnerships, working with internal partners to resolve client related items/issues, while in an ever-changing environment.
Engie Impact
View- Website:
- engieimpact.com
- Employees:
- 840
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Client Operations SpecialistEngie Impact Sep 2024 - Present
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Client Success RepresentativeEngie Impact May 2021 - Sep 2024Spokane, Washington, United States• Maintains strong business relationships with a portfolio of clients.• Serves as liaison between internal teams and client for all account management activities.• Resolves escalated client issues and proactively identifies opportunities to better serve clients.• Maintains information in internal database.• Facilitates any modification requests to internal client data.• Provides guidance, leadership, and mentoring to other team members, including technical training and feedback.• Backup team members to achieve team goals as needed.• Effectively resolves escalated client issues with minimal guidance from Manager.
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Market Account SpecialistEngie Impact Apr 2019 - May 2021Spokane, Washington Area• Set up/inactivated client accounts within internal database.• Researched unknown/inactive accounts and sent them to client for approval to process.• Facilitated and completed daily consolidations.• Answered calls from clients and utilities.• Maintained accurate general ledger codes, vendor codes and any other file related data as part of daily consolidation prep.• Researched any final bills we received from the utility and sent them to the client for review.• Worked with team members to resolve bill edits.• Worked to resolve issues with issues such as shut-offs, increase in late fees or service failures.
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Billing SpecialistEngie Impact Oct 2018 - Apr 2019Spokane, Washington, United States• Resolved utility bill edits.• Researched missing or misapplied payments.• Obtained missing or late billing from utility vendor• Updated billing addresses.• Resolved shut notices by requesting payment extensions or making emergency payments on client accounts.• Communicated with client when approval was needed to pay charges.
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Data ProcessorEngie Impact Jan 2016 - Oct 2018Spokane, Washington, United States• Entered utility bills into database with accuracy.• Directed shut off notices to the proper queue.• Directed billing for unknown and inactive accounts to internal teams for review.• Assisted mailroom when needed
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Graphic Designer/Production SupportLeos Photography Jan 2015 - Nov 2015Spokane, Washington Area• Digitally designed school photo packets, ID cards, and print products. • Assisted with editing and color correction of school and sports photos.• Communicated and delivered items via email to customers.• Assisted with print production.• Assisted with packing orders for shipment.• Performed miscellaneous job functions as assigned.
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Image ProcessorDorian Photography Aug 2012 - May 2014Spokane, Wa• Edited and color corrected school portraits.• Assisted with packaging when needed.• Performed miscellaneous job functions as assigned.
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WebmasterEastern Washington University Dec 2010 - Jun 2012Cheney, Wa• Maintained Honors Department Website• Created Promotional Materials• Performed miscellaneous job functions as assigned -
Classroom Technology AssistantEastern Washington University Apr 2010 - Jun 2012Cheney, Wa• Checked classroom equipment for technical issues• Designed instructional signage for classroom equipment• Assisted with classroom equipment repairs• Performed miscellaneous job functions as assigned
Kelly Baxter Education Details
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Visual Communication Design
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Freeman High School
Frequently Asked Questions about Kelly Baxter
What company does Kelly Baxter work for?
Kelly Baxter works for Engie Impact
What is Kelly Baxter's role at the current company?
Kelly Baxter's current role is Client Operations Specialist.
What is Kelly Baxter's email address?
Kelly Baxter's email address is mi****@****ewu.edu
What is Kelly Baxter's direct phone number?
Kelly Baxter's direct phone number is +150923*****
What schools did Kelly Baxter attend?
Kelly Baxter attended Eastern Washington University, Freeman High School.
Who are Kelly Baxter's colleagues?
Kelly Baxter's colleagues are Noelle Herring, Milton Harper, Krystal Carroll, Vanesss Rica Mae David, Tony Rodriguez, Constance Hewson, Sandra Bajramovic.
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Kelly Merbler
Wellington, Fl6yahoo.com, kellymerblerco.com, career-rocket.com, appleone.com, appleone.com, appleone.com5 +140748XXXXX
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Kelly Baxter
Marketing, International Business, And Digital Studies Student At Wisconsin School Of BusinessMuskego, Wi
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