Kelly Sharp Email & Phone Number

Glen Mills, Pennsylvania, United States

• Spent 30 percent of the day completing insurance benefit verifications to confirm active coverage for Intrathecal pump management, processing Financial Assistant Applications for patients, and updating data in CPR+ system for billing; also trained new employees on the system and how to log important data.• Communicated the possible outcomes and liabilities with Physicians, Administrators, and Directors of the urgency and importance of why Nurses needed continuous access to their facilities to treat patients who needed refills on their Intrathecal Pumps.• Created a checklist to make sure required functions were implemented into each Single Case Agreement (SCA) from start to finish, which was later adapted to meet quality standards within the department.• Created introduction letters, informational sheets, processes to streamline SCA communication and then used data that was approved by senior management and updated to company training manuals to negotiate SCA’s with Hospitals, Nursing Homes, Rehabilitation, and Skilled Nursing facilities monthly to establish pricing for clients who needed extended long-term treatment. • Communicated with 20-30 patients, families, doctors, and office personnel daily in a professional and friendly manner to answer medical billing inquiries or questions regarding insurance and financial concerns.• Worked in coordination with Human Resources on New Hire Onboarding for the Revenue Recovery department; responsible for training and familiarizing new hires on all levels of the job function and how each department linked all functions of Revenue Recovery Management (RCM). • Completed interviews with candidates for department asking both Traditional and Behavioral type questions to determine fit for the department alongside HR; assisted in the selection and new hire process.

Wilmington, Delaware, United States

• Answered incoming calls and email inquiries from members, employers, brokers, and internal representatives researching and interpreting data ensuring correct administration of Spending Account benefits programs. • Tracked, managed, and pulled pivot reports daily for multiple groups; entered information into Bancorp’s Bank internal database, resolved discrepancies, and ensured that financial records and audits were complete and accurate. • Ensured compliance by staying current on company, local, state, and federal accounting regulations, policies, and IRS guidelines in addition responded to state and federal oversight and monitoring activities. • Possessed a high level of accountability, accuracy, and efficiency when reconciling pivot tables to reflect zero balances at month-end. • Prepared daily, weekly, monthly, and yearly financial reports; processed Health Savings Account (HAS) deposit transmittals, imported account numbers files to Bancorp Bank database daily, and ran HRA, FSA, and CRO check payments weekly. • Made recommendations to management and active in meetings with staff sharing progress, problems, and suggestions for process improvements developing new standards for better quality, reliability, trending errors, and formulated solutions.

Newark, Delaware, United States

• Collected, Researched, and Analyzed personal information in a loan application, using it to assess a borrower's credit, financial history, risk level, and explained the loan process to applicants.• Researched company products, policies, and procedures, underwriting requirements for conventional, Subprime, and Government loans, and worked with multiple banks to broker the best loan amount and interest rate for clients.• Developed relationships with real estate agents and other business referral sources throughout the entire process (pre-approval, appraisals, title reporting, closings) resulting in new loan clients.

Wilmington, Delaware, United States

• Answered incoming calls listening carefully to a provider’s concerns regarding membership status, claim status, and discussed all aspects of the organization's insurance network using patience while negotiating with providers and explaining anything that was unclear. • Researched and followed up on claim payments, approvals, adjustments, and denials; developed letters of agreement, maintained provider documentation files on claims against network providers, and made recommendations to senior leaders regarding provider contracts.• Performed a thorough review for proper claim strategy communicating with external vendors to obtain data needed for analyses to ensure adhering to Best Practice claims management.

Newark, Delaware, United States

ADMINISTRATIVE ASSISTANT, OB/GYN ASSOCIATES OF DELAWARE COUNTY, Newark, DECUSTOMER CONSULTANT & PAYMENT PROCESSOR, PECO ENERGY COMPANY, Philadelphia, PA