Business development and operations for multi brand/unit franchise from permit to productivity including growth metrics, staff recruitment, performance training, and facilities management. Provide oversight of budgetary requirements including labor costs, inventory and internal financial controls with an emphasis on internal and external loss prevention. Production and growth goal oversight of 43 locations and senior leadership team including operations, regional, district and center management. Business process improvement in team performance KPIs, guest experience expectations, internal/external communications and loss prevention. B2B and community marketing generation including call to action campaigns and philanthropic event planning, Trained teams in sales with emphasis on prospect conversion and retention. Creation and implementation of MFH Leadership Forum for multiple regions. Development of continuing education and workshop content including mastery level certification series' in communications, recruitment, conflict resolution and performance coaching.

Oversight of operations relevant to multi unit franchise service facilities from development and management, guest service and sales. Involved in marketing program generation including grass roots and B2B networking. Trained teams in sales with emphasis on prospect conversion and retention. Worked in cohesion with the management/ownership team regarding client procurement and retention, business development, facility ergonomics and vendor relations. Provided oversight of budgetary requirements and unit growth goals. Consult for EWC Brand Corporate on their network wide EWC Leadership Program development.

General Manager for state of the art concept fitness studio. CRM system oversight, brand marketing and community outreach. Sales and lead generation, facility maintenance and employee management. Policy and procedure development. Design and implementation of client service standards. Analytics and trending data management.

General Manager, consultant and lead marketing duties for new RedLine Athletics franchise location in The Woodlands, Texas. Development of new business marketing and outreach program. AR/AP, payroll, facility maintenance and employee management. MindBody software maintenance, report generation and interpretation. Client service responsibilities including troubleshooting and program sales. Training, evaluation and creation of adult class program and youth sports specific mini-camps.

Assisted independent fitness studios and smaller gym businesses with insight on business expansion strategy, management and client service agendas. Worked with in-house personal training employees or subcontractors to expand client base and provide consistent, reliable service. Provided one on one and group personal training as well as bootcamp/class services.

Operations Manager and Personal Training Coordinator for well known boxing club franchise with two additional locations opening 2013-2014. Assisting with member recruitment, client service, sales and business expansion strategy. Creation of client assessment and tracking methods. Coordination of in-house personal training department protocol, organization and marketing. One on one and class lead training with boxing and kickboxing emphasis Lead developer and trainer of Title's "fit camp" protocols emphasizing core and performance enhancement training.

Operations, management and supervision of multiple fully functional training facilities. Business and new business strategy development. Creation of client retention methodologies and policy. Consistently exceeding new client closing percentage quotas for new and renew membership sales. Recruitment/retention of multi-studio training staff. Training, supervision and evaluation of staff; co-ordination of scheduling and vacation time. Creation and implementation of new client programming and assessment methods. Troubleshooting and resolution of client club and billing queries. Client tracking, accounting and billing responsibilites including end of month. Oversight of monthly audits and staff reassessment of client programming. Technical recommendations during client program and protocol development. Marketing copy and design development, including website, social media and print media. Vendor relations and facility management regarding supply and equipment needs.