Kelly Smith Email and Phone Number

Entertain with Santa at various events for cities, parades, corporate events & family visits. I am also co-owner of the Michigan Santa House where we visit children for free (donations are welcome) at 607 E Grand River Ave, Portland, MI 48875 on Monday & Tuesday evenings from 5:30 pm - 7:30 pm.

Joyful Indulgences from Mrs. Claushttps://MichiganMrsClaus.po.sh/front

Enchanted Lips by Mrs. Claushttps://seneweb.senegence.com/us

• Operate as the liaison between the Step Forward Michigan –Hardest Hit Program and over 100 of my assigned financial institutions.• Investor relations research• Homeowner assistance via phone and e-mail• Monitor files for required information and accuracy and update as needed.• Reconcile bank statements and post credits to customer accounts.• Prepare payoffs, subordinations and modifications as needed.

• With the assistance of a mentor, opened and operated my own insurance business. • Advised and sold insurance services including Auto, Home, Business, Life, Health, and Disability Insurance.• Assisted individuals rolling their 401K into an annuity.

• Attended Treasurer Conferences as well as made office visits to further relationships with our customers to ensure a smooth tax billing process. • Preformed property tax research and resolved lien issues for several departments including procurement, delinquent impound, delinquent non-impound, tax set up and foreclosure departments.• Acted as a liaison between the home office and the property tax collectors to resolve any issues.• Traveled extensively in Michigan, Indiana, Wisconsin, Ohio, Illinois, Kentucky, New Jersey, Virginia, West Virginia, New York, Missouri and Pennsylvania. I have also assisted by phone with several other states.

• Property tax research as needed for various companies including Countrywide and ZC Sterling.

• Procure parcel numbers and property tax amounts for reporting data to mortgage companies.• Methods of research include researching information at county and city offices using plat maps, public computers and tax rolls, utilizing internet sites, calling or faxing various treasurers and assessors.• Assisted office manager in all areas of office administration including scheduling, payroll, spreadsheets, quality control and taxer relations.• Trained new employees and participated in “Train the Trainer” training programs • Received rewards for highest KPI’s (Key Performance Indicators) in our office and placed second in nationwide incentive program.• Earned several “PRIDE” awards, which was a way for management to acknowledge an employee when they went beyond their normal job functions to assist the office in some way.

Escrow Specialist• Responsible for all payments out of or in to all escrow accounts for all branch offices.• Includes all property tax payments, PMI insurance, homeowners insurance, and credit life and disability insurance.• Resolved customer inquiries.• Coordinated escrow analysis and communicated with customers regarding the shortages or overages in their escrow accounts.• Research of all delinquent tax issues.• Maintenance of escrow accounts to verify accuracy.Item Processor/Data Entry• Entered new accounts and maintenance of existing accounts to system.• Resolved several reports including non-posts (which were teller errors from the previous day), ACH non-posts, and kiting suspects.• Processed the returns and overdrawn checks.• From my overdrafts and returns I identified a large kiting suspect, which resulted halting a very large potential loss for the bank. This also initiated the development of the kiting report to assist in identifying suspect kiting.• Assisted the ATM department in balancing when needed.

• Supervised up to 30 employees during tax cycle (July 1 – September 30 and November 20 – January 15) in the tax bill processing department which was responsible for sorting, labeling and filing all incoming property tax bills and preparing them for mailing to mortgage companies.• Monitored all takeovers and acquisitions for parcel accuracy.• Assisted in several departments including bookkeeping, customer service, locate, research, taxer relations and sales.

• Hired in as a data entry clerk and was promoted to supervisor within my first year.• Trained all employees.• Responsible for employee coaching and feedback which included weekly progress reviews and yearly compensation reviews.• Maintained good work flow by prioritizing jobs for timely return to customers.• Communicated with upper management regarding all workflow and personnel issues.