Kelly Whitley Email and Phone Number

Plan, implement and supervise multiple projects from the starting phase to fruitionManage internal and external client relationships to ensure customer satisfactionImplement Best Practices, utilizing best-of-the-business technology, industry expertise and performance management initiativesDrive project implementation timelines and scopes of workManage project plan and development phases, including activities, milestones and deliverablesWork with project team members to collect estimates for tasks and update project timelinesFacilitate client meetings to give updates on ongoing projectsMaintain effective communication with team members and project stakeholdersPrepare and update weekly reports on multiple project progressLead and train team members as needed

Develop online user manuals and assistance guides, quick reference manuals, various training materials and systems documentation for software products and applicationsCollaborate with product management, training and development teams to ensure that clear and concise documentation is maintained throughout all collateralAnalyze business requirement documentation, operational level processes and functional specification documentation for each client Document Standard Operating Procedures (SOPs) in compliance with company standardsAssist Quality Assurance team with QA testing of product releases; document outstanding issues

Analyzed business processes and results; developed measures to provide effective, efficient client servicesManaged implementation of process improvementsBlueprinted business processes in the areas of global mobility, HR administration and recruiting for public and private sector clientsDeveloped and maintained functional online user manuals, quick reference guides and training materialsCreated test plans for User Acceptance TestingDeveloped and managed client policy and procedural information

Created curriculum for training and service delivery in employee care administration for public and private clients Delivered training to diverse audiences, utilizing a blended performance-based approach with multiple delivery routes, including e-learning and on-the-job strategiesConsulted with internal and external stakeholders to implement Best Practices for industry knowledge and performance management initiativesExceeded service delivery expectations by graduating highly skilled representatives, who increased sales and profitability