Kelly Cheston Email & Phone Number

Lake George, Co, Us

Remote

Remote

Consultant for leadership development, Coaching, and adult learning

Lake George, Colorado, United States

Reopened the historic M Lazy C Ranch with only 4 functioning cabins and rebuilding the accommodations capacity to 8 cabins, 3 bunkhouses, and 21 RV Sites in 2020 during the pandemic. Created and consistently updated brand new website and integrated online reservation software. Launched training for team. www.mlazyc.comCreated Facebook and Instagram presence. Doubled followers in 1 year. Rebuilt and grew business during the COVID epidemic from no revenue to $700,000 yearly in just 18 months. Projected revenue for 2022 1.4 million dollarsManaged staff of up to 22 during the high season and 10 during the shoulder/winter season. Created contracts, waivers, employee contracts, all HR documents .Developed and executed business plan to increase revenue year over year. Purchased the business for 2.5 million in June 2020 and sold for 3.7 million in 2022. In just 2 years built the business equity to 1.2 millionCreated a Hunting & Fishing program utilizing resources and working with the Forest Service to insure legal and safe hunting practices.Created community partnerships through the inception and execution of a community group - Central Colorado Horse ConnectionAttracted, managed, and executed multiple events including weddings, birthday parties, weekend long competitions, concerts and more.Currently own and manage smaller homestead and ranch aimed at self-sustainability.

Remote

Work as a consultant/contractor with Aquinas on various projects and in various capacities dependent upon needs of the client.

Irvine, California

• Built from the ground up a complete new hire training program including online, webinar, and instructor led materials• Utilized the latest in training technologies to shorten the learning curve for the new sales team. (over 100 people in 90 days)• Developed and implemented the vision for the National Launch Meeting.• Created and Lead the National Launch Meeting training materials, workshops, and Manager Meetings.• Lead sales meeting training to ensure consistent messaging and process for both the Leadership Teams as well as the Territory Managers.

• Managed implementation, training and deployment of 1.5 Million dollar HRIS project• Redeveloped and implemented new Manager Training Program in alignment with adult learning and leadership development principals.• Created an onboarding process that ensures smooth transition for new manager roles including a new training program, provisioning of needed resources, and a positive welcoming experience starting on day one.• Managed a team that was responsible for all hiring, training and development within the organization.• Created a “Hire Right” Program that decreases turnover by creating better predictive data for success, ensures legal compliance during the interview process, and unifies the candidates experience across all 21 locations.• Created training templates for all restaurants and all positions that provide universality of culture, standards, and expectations while allowing for personalization to each property.• Implemented a 5 Star Culture of Appreciation Program that was warmly received and increased engagement as indicated in the Engagement Survey.• Created an exit survey that provides valuable data on why turnover occurs.

Laguna Beach, Ca

• Responsible for facilitating the training for all new hire Associates• Drove extraordinary performance through ensuring that the Montage Standards are executed. Audited behaviors of Montage Associates and departments to Montage standards. Provided feedback to Managers and Associates on performance.• Coordinated and mentored the departmental trainers, determining learning needs and implementing timely training efficiencies.• Coordinated and managed the yearly Associate Assessment. Connect with departments that have Associates who need to reassess.• Planned, organized, and facilitated the ongoing learning and development of associates, supervisors and managers.• Shared insightful training and learning moments at staff meetings and department meetings.• Lead and supported the Montage culture.

North America

• Pioneered a new paradigm in sales training by institutionalizing the principles of Adult Learning and Participant Centered Training. • Developed and implemented the tools and materials needed for the competency and personal development plans of the sales team. • Developed, designed and communicated the job specific career advancement lens and process through a gap analysis on the sales team members• Created and introduced talent acquisition interviewing framework to ensure hiring for not only job fit, but also for company fit. • Liaised with top 30 accounts, developed and created materials for their specific retail needs.• Provided training materials, coaching and curriculum suggestions to account managers thereby increasing sales and decreasing returns• Developed and managed new onboarding program to shorten the learning curve and increase productivity earlier in new hire tenure• 2012-2014 was responsible for the development of over 125 sales team members. In 2014 became responsible for the development of 375 sales team members• During and after Sealy acquisition was responsible for creating the Leadership and Manager development meetings focused on change management, team integration, and customer satisfaction. As part of the integration of the sales teams, created and developed “Coaching Conversation Guides” for sales leadership to utilize when having difficult conversations with their teams• Provide one-on-one coaching and mentoring to sales leadership and high potential sales team members in order to ensure their personal development plans are strategically aligned to their specific career goals• Developed and facilitated soft skill improvement workshops (ex. Emotional Intelligence, Train the Trainer, Coaching for Results, Communicating for Success, Time Management, etc.)

Western Us

• Implemented new retail level training modules leading to consistent messaging and process• Facilitated two-phased new hire training program• Travelled and coached the Western US Sales Team to work with sales team members on their retail door and account success.• Created RFP and managed vendor acquisition for new online learning implementation• Created valuable, timely and high quality online learning materials, adjunct training materials and even customized materials for our valued internal and external customers.

Irvine, Ca

• Developed and implemented a new hire training program that included utilizing 3 phases• Created and Lead a new Management Development Program • Lead sales meeting training to ensure consistent messaging and process for both the home care and hospital sales teams

 Introduced a new, reproducible development methodology that contributed to better understanding and execution of Leader’s Guides and Participant Workbooks  Created Managed Markets Portal for Internal Customers that was both intuitive and resourceful Completed the Pinsonault Account Manager Training Partnered with Customer Marketing to create templates and communications for Account Management Team and Sales Teams

Key Results:• Created and Deployed FELBATOL Training Program to Specialty Sales Force• Responsible for Training for Eye Care specialty product and Managed Care training• Created and Trained District Managers for POA’s • Interim District Manager for Upstate New York District-January/February 2007• Participated in PCI Evaluation for District Managers• Created and implemented Level III Curriculum by creating a focus group to ensure effective training• Partnered with Marketing Product Managers for OPTIVAR and FELBATOL in development of materials for ongoing training to the fieldSales Training Representative/Professional Pharmaceutical Representative (2005-2006) • Earned President’s Club award by finishing 2005 at number 2• National 1st Place winner of ZAP contest for overall third quarter 2005• Moved from rank #215 in June 2005 finished #2 in December 2005• 3rd place National winner for Rock the Market Contest• Trained and Managed Home Study Curriculum and field training for new hires• Created Routing Template for District and NRX dashboard layout for New RX Contest• Created Transitioning/Bridging training template for Western Region • Facilitated multiple conference calls with Los Angeles District and Detroit District

Healthcare Compliance Certificate Program, Healthcare Compliance Certificate, Completed

Bachelor Of Science, Psychology

Activities and Societies: Vice President of Operations 1992-1993 Fordham Ambassador 1991-1993 Tae Kwon Do TeamDeans List 1991-1994