Kelly Clark Email & Phone Number

Dallas, Texas, United States

Responsible for the design, development, and oversight of leadership identification and learning for all leadership at State Farm, with a focus on business area performance consulting.Strategic partner to executive in establishing strategic vision and prioritization aligned to business objectives, key performance indicators, and enterprise goals, with the responsibility of leading teams accountable to design and execute work. Applies understanding of business and technology to evaluate opportunities, set direction and alignment with organizational strategies and communicate vision.Conducts periodic reviews and provides key external research which helps shape future strategies and introduces new principles and methodologies.Assists senior leadership in establishing strategic vision and prioritization for area of responsibility that aligns to business objectives, initiatives, key performance indicators, and enterprise goals, with the responsibility of leading a team accountable to execute work. Applies deep understanding of various learning theories and technologies, instructional design, evaluation & measurement, performance consulting, and needs analysis. Designs strategic approaches to learning and development utilizing contemporary facilitation and learning methods for multiple audiences, across 66k employees. Establishes and deepens strategic relationships with outside vendors and organizations for related products and services.

Dallas/Fort Worth Area

Lead Project Manager for multiple executive-sponsored projects, embedding continuous improvement principles into business areas. Managed scope, cost, and quality; collaborated with key stakeholders and applied lean methodologies to new and existing processes for operations. Formal 2016 initiative for catastrophe operations resulted in multi-million dollars of cost savings via the design and execution of large-scale continuous improvement effort in response to Hurricane Harvey. Significantly reduced cost through routing enhancements and implementation of virtual inspections. Revamped and deployed new processes, leveraging technology advancements in support of customers’ evolving needs, significantly reducing expenses.Responsible for the selection, training, development, performance management, and operational effectiveness of large-scale in-office operations of internal and external associates for nationwide weather events. Candidly assessed environments and confronted business realities. Increased productivity through quarterly Kaizen events and operational excellence improvement strategies, driving pace and reinforcing an understanding of customers' evolving needs to achieve operational targets and enterprise retention strategies. Modeled and drove collaboration by harnessing feedback loops to retrieve innovative thinking for continuous improvement.

Jacksonville, Fl

Property & Casualty Licensed adjuster for all 50 states. Adhered to established regulations, policies, and best practices while handling and negotiating claims, including catastrophic injury, litigation/suite, and bad faith allegations.Team Lead in the for the Business Interruption Unit, assisting in the training and development of claims adjusters in the specialized handling of commercial properties and business loss of income and loss of rents.

Jacksonville, Florida

Licensed General Lines Agent and Life/Health/Variable Annuities Sales Agent. Marketed Auto, Fire, Life, Health, and Variable products while also managing office operations. Consistently exceeded sales goals and maximized Agent’s scorecard potential. Managed and developed staff members, leveraging talent and skillsets to enhance agency growth.