Kelly Robertson Email & Phone Number

Remote Office

Deliver coaching to traditional and non-traditional undergraduate students around value-identification, motivation, effectiveness, time management, academics, goal setting, career planning, financial aid literacy, and professional development. Connect student action to outcome. Provide structured reinforcement and feedback to ensure persistence. Provide coaching, administrative, and management support to clients and team members.

Remote, Virtual

Provide guidance and leadership for a team of mentors. Work independently while managing a team and a client campus. Identify and implement fiscal expectations. Offer input and strategies for scalability and employee satisfaction. Develop, apply and gauge effectiveness of professional development. Lead meetings for client information, team accuracy and metrics management. Assist New Program Development Manager with roster and mentor management. Built new service delivery plan and team for contract expansion.

Murray, Ky

Train new employees for 7 departments. Create, edit and present curriculum based on learning styles, evaluate materials effectiveness, and work closely with other members of the Lead Team to ensure compliance and efficiency.

Portland, Oregon

Mentored coaches with professional development priorities. Identified and assisted students at risk for attrition. Built relationships with client, coaches and students remotely and on-campus. Created new service delivery plan and team for contract expansion. Consistently lead company with Net Promoter Score results and retention goals. Handled student in-and-out-bound calls and emails, automated outreach, mass emails, and instant messaging. Piloted contracts, databases, and products.

Portland, Oregon

Coached managers for conflict resolution, efficiency and strategy. Assisted owner with hiring process. Managed requests for quotes.

Portland, Oregon

Created unique sailing experiences for individuals and groups.

Responsible for direct passenger support, international travel policy and planning.

Travelling

Managed passenger and crew travel details, medical emergencies and account balances.

Bachelor’S Degree, Geography/Tourism, 3.8

Activities and Societies: Vice President, GEO Club 1998-2000; Dean's List, 1997-1999; Travel studies to Central American and Southeastern.

Certificate, Meditation

Certificate, Sound Therapy

Certificate, Advanced Energy Therapy