Kelly Diaz, Mba Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Wizards of Ops is the best Slack community for operations professionals to gather, question, and share their expertise. With over 800 members and 350 companies represented, WizOps functions as a community to get advice, accolades, and dive into the sorcery of everyday operations conundrums. As a bonus, the WizOps community is ops-only, making it easier for our members to do good work and get the job done.

Los Angeles, California, United States

• Increased report delivery efficiency by 15%, raising SLA compliance from 80% to 95% for both school and direct-to-consumer reports.• Led a team of 16 coordinators to achieve 90%+ KPI alignment, optimizing daily operations across diverse school districts.• Partnered with senior leadership and cross-functional teams to address operational challenges, resulting in a 20% improvement in customer satisfaction.

• Orchestrated end-to-end marketing campaigns, resulting in an increase in campaign efficiency, reaching over 10 thousand potential clients.• Coordinated project timelines and deliverables, ensuring seamless collaboration among internal teams and external vendors, meeting 100% of deadlines.• Developed marketing materials for partnerships and events, leading to a 30% increase in company referrals.• Designed customer journeys in CRM systems, optimizing patient communications and enhancing engagement rates by 25%.

Los Angeles, California, United States

• Drove a 25% increase in clinic utilization by tracking KPIs, optimizing patient recovery workflows, and implementing corrective actions.• Led operations for clinic expansion across five states, collaborating with marketing to refine demand generation strategies, resulting in 30% growth in patient onboarding.• Spearheaded SOP development to standardize client case handling and insurance verification, boosting operational efficiency by 15%.

Los Angeles, California, United States

• Managed operations for two high-volume clinics, increasing utilization from 63% to 80% within six months, significantly enhancing revenue generation.• Mentored and led a team of 10 coordinators, fostering a culture that achieved a 15% reduction in patient complaints through improved service protocols.• Analyzed operational performance metrics, continuously refining workflows, resulting in a 20% increase in overall operational efficiency.

Washington, District Of Columbia, United States

• Optimized delivery logistics and CRM processes, contributing to a 48% increase in annual revenue and improved customer satisfaction.• Led regional marketing campaigns that boosted community referrals by 30% and strengthened brand awareness on campuses in the Mid-Atlantic.• Collaborated with engineering to upgrade website functionality, driving a 15% increase in user engagement and enhancing customer experience.

Washington, District Of Columbia, United States

• Reduced ticket backlog by 40% through efficient resource allocation and workflow improvements, maintaining a 90% customer satisfaction rate.• Implemented project management solutions that increased team productivity by 30%, streamlining support operations to support company growth.

Capitol Heights, Maryland, United States

• Maintained accurate and detailed pet records and bio notes, ensuring compliance with company standards and facilitating seamless care transitions, achieving a 95% satisfaction rate.• Executed inventory management processes, maintaining accurate product counts and reducing wastage due to expired products by 40% through diligent tracking.• Consistently surpassed sales goals set by management, achieving an average of 15% above targets for dollars per pet and preferred product sales quarterly.• Established and maintained effective relationships with pet parents and retail partners, enhancing customer satisfaction and driving a 32% increase in repeat visits.

College Park, Maryland, United States

• Assisted in the planning and execution of the Estudios Universitarios event, successfully attracting over 500 attendees and fostering community engagement through workshops and resource sharing.• Coordinated logistics for Good Neighbor Day, managing volunteer recruitment and ensuring seamless event operations, which resulted in over 700 volunteers participating to support community service projects.• Developed promotional materials and utilized social media strategies to enhance event visibility, contributing to a 25% increase in attendance compared to previous years.

Silver Spring, Maryland, United States

• Provided comprehensive administrative support to attorneys, managing schedules, coordinating meetings, and preparing legal documents, resulting in a 20% increase in case preparation efficiency.• Conducted legal research and compiled case materials for high-profile cases, contributing to successful outcomes in 3 major litigations that enhanced the firm’s reputation and client satisfaction.

Master Of Business Administration, Business Administration, Management And Operations

Bachelor Of Arts - Ba, American/United States Studies/Civilization, U.S Latino/A Studies

Activities and Societies: Hermandad de Sigma Iota Alpha, Incorporada