Kelly Jacobson Email & Phone Number

Greater Minneapolis-St. Paul Area

Responsible for strategic planning, operational planning, and personnel management for Minnesota State Colleges and Universities enterprise end user services. Sets overall objectives, priorities, and policies related to enterprise infrastructure systems and services. Accountable for securing and allocating the necessary human, financial, and other resources to achieve these objectives. Managed teams include Enterprise Service Desk, Enterprise Network Services, Desktop Support Services, and ITSM.

Saint Paul, Mn

Provide leadership in the management and coordination of Information Technology services and staff including the IT Help Desk, all computing services (hardware and software), computer labs and classrooms, telecommunications infrastructure, AV/multimedia and classroom technology, database development and maintenance, print services, document imaging, and the online learning management system.Develop and implement technology-related policies and procedures to streamline services and… Show more Provide leadership in the management and coordination of Information Technology services and staff including the IT Help Desk, all computing services (hardware and software), computer labs and classrooms, telecommunications infrastructure, AV/multimedia and classroom technology, database development and maintenance, print services, document imaging, and the online learning management system.Develop and implement technology-related policies and procedures to streamline services and enhance the customer experience.Procure equipment, supplies and services to support the technology needs of the campus. Assist in budgetary planning by evaluating current operations and assessing future needs.Contribute as a management team member in the planning and implementation of campus strategic goals, particularly as related to technology.Ensure that various IT-related campus communications are up to date including maintenance of the IT Department's intranet and internet sites, as well as the creation and distribution of training and promotional materials and documentation. Show less

Bloomington, Minnesota

Manage IT Help Desk services in a higher education environment (nearly 1600 workstations and 10,000 students).Implement continual service improvements using IT best practices. Assure customer satisfaction by collecting and analyzing information derived from CRM reporting tools and surveys.Administer the campus customer relationship management tool. Create a roadmap of improvements and expansion opportunities that align with business needs and strategic direction.Manage… Show more Manage IT Help Desk services in a higher education environment (nearly 1600 workstations and 10,000 students).Implement continual service improvements using IT best practices. Assure customer satisfaction by collecting and analyzing information derived from CRM reporting tools and surveys.Administer the campus customer relationship management tool. Create a roadmap of improvements and expansion opportunities that align with business needs and strategic direction.Manage vendor contracts and purchasing for productivity and campus-wide software purchases (approximately $150,000 annual budget).Maintain IT presence on public website and internal staff portal (SharePoint).Create training materials and provide training (individual and group) as needed.Serve on campus and system-wide committees, collaborate with other institutions and system office staff, and maintain working relationships with vendors.Successes at Normandale: - Implementation of campus CRM tool (RightNow) - Dental clinic technology upgrade (server, VLAN, computer hardware, OS, EagleSoft program, HIPAA compliance) - Creation of IT Help Desk - Project lead for large-scale computer and software upgrade/update projects - Restructure of software asset management system - Employment notifications process revamp - Member of various MnSCU collaborative project teams Show less

Prior Lake, Mn

Performed Board Executive Officer duties in conjunction with Association Board Members: - Represent the best interests of Association members - Propose and manage annual budget - Mediate and resolve issues - Ensure maintenance of property - Work closely with Property Management company - Collaborate to create, revise and enforce Association rules - Select and work with vendors - Hire and manage staff (building maintenance, cleaning) - Negotiate and manage… Show more Performed Board Executive Officer duties in conjunction with Association Board Members: - Represent the best interests of Association members - Propose and manage annual budget - Mediate and resolve issues - Ensure maintenance of property - Work closely with Property Management company - Collaborate to create, revise and enforce Association rules - Select and work with vendors - Hire and manage staff (building maintenance, cleaning) - Negotiate and manage contracts - Manage onsite projectsSuccesses during my tenure: - Review and selection of new management company - Project manager for pool replacement, back lot remodel, new security system, and driveway/sewer repairs and upgrade - Establishment of new sub-committees Show less

Eagan, Minnesota

Utilized leadership skills to hire, train and supervise employees. Delegated tasks and provided problem-solving techniques. Managed payroll and daily deposits, organized and implemented store promotions, and facilitated staff meetings. Resolved customer issues and mentored/reprimanded staff as needed. Responsible for managing large, complex projects with tight deadlines.

Burnsville, Minnesota

Assisted customers. Operated various copier/auxiliary equipment. Installed and maintained hardware, software, printers and network for AppleTalk and Ethernet (Mac/PC) atmosphere. Taught computer application courses to customers. Led working team.

Bachelor Of Science, Business Administration, Summa Cum Laude

Activities and Societies: Phi Theta Kappa (Honor Society) Kappa Beta Delta (Business Honor Society)

Minor, Mis, Summa Cum Laude

Luoma Leadership Academy, Leadership

http://www.minnstate.edu/system/hr/training_and_development/Leadership_Academy/Luoma.html

Leadership Saint Paul, Leadership, Completed

Activities and Societies: Leadership skill building; service project; networking Leadership Saint Paul is a 10 month adult learning.

Education record

- Project Management Basics - Leadership, Service and Management, Disney Style - Planning, Deploying & Managing MS SCCM 2007 - Windows.