Kelly Jacobson Email and Phone Number
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Kelly Jacobson is a Director of End User Services at Minnesota State at Minnesota State Colleges and Universities. She possess expertise in team leadership, customer service, help desk management, documentation, crm software and 44 more skills. Colleagues describe her as "Kelly is awesome to work with for sure....." and "Kelly Jacobson was my direct supervisor during my employment as a student-worker at Normandale Community College. During this time, I was new to the technology and customer service. Kelly looked past my lack of experience in the field and taught me many valuable lessons that have contributed to my advancement in my professional career. Kelly was always very organized and performed her work duties above expectations. When Kelly accepted her Director position at St. Paul College, I was… Show more"
Minnesota State Colleges And Universities
View- Website:
- minnstate.edu
- Employees:
- 569
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Director Of End User ServicesMinnesota State Colleges And Universities Jul 2019 - PresentGreater Minneapolis-St. Paul AreaResponsible for strategic planning, operational planning, and personnel management for Minnesota State Colleges and Universities enterprise end user services. Sets overall objectives, priorities, and policies related to enterprise infrastructure systems and services. Accountable for securing and allocating the necessary human, financial, and other resources to achieve these objectives. Managed teams include Enterprise Service Desk, Enterprise Network Services, Desktop Support Services, and ITSM.
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Director Of Technical ServicesSaint Paul College Jan 2013 - Jul 2019Saint Paul, MnProvide leadership in the management and coordination of Information Technology services and staff including the IT Help Desk, all computing services (hardware and software), computer labs and classrooms, telecommunications infrastructure, AV/multimedia and classroom technology, database development and maintenance, print services, document imaging, and the online learning management system.Develop and implement technology-related policies and procedures to streamline services and… Show more Provide leadership in the management and coordination of Information Technology services and staff including the IT Help Desk, all computing services (hardware and software), computer labs and classrooms, telecommunications infrastructure, AV/multimedia and classroom technology, database development and maintenance, print services, document imaging, and the online learning management system.Develop and implement technology-related policies and procedures to streamline services and enhance the customer experience.Procure equipment, supplies and services to support the technology needs of the campus. Assist in budgetary planning by evaluating current operations and assessing future needs.Contribute as a management team member in the planning and implementation of campus strategic goals, particularly as related to technology.Ensure that various IT-related campus communications are up to date including maintenance of the IT Department's intranet and internet sites, as well as the creation and distribution of training and promotional materials and documentation. Show less -
Crm Administrator / Help Desk Coordinator / Lead WorkerNormandale Community College Nov 1998 - Jan 2013Bloomington, MinnesotaManage IT Help Desk services in a higher education environment (nearly 1600 workstations and 10,000 students).Implement continual service improvements using IT best practices. Assure customer satisfaction by collecting and analyzing information derived from CRM reporting tools and surveys.Administer the campus customer relationship management tool. Create a roadmap of improvements and expansion opportunities that align with business needs and strategic direction.Manage… Show more Manage IT Help Desk services in a higher education environment (nearly 1600 workstations and 10,000 students).Implement continual service improvements using IT best practices. Assure customer satisfaction by collecting and analyzing information derived from CRM reporting tools and surveys.Administer the campus customer relationship management tool. Create a roadmap of improvements and expansion opportunities that align with business needs and strategic direction.Manage vendor contracts and purchasing for productivity and campus-wide software purchases (approximately $150,000 annual budget).Maintain IT presence on public website and internal staff portal (SharePoint).Create training materials and provide training (individual and group) as needed.Serve on campus and system-wide committees, collaborate with other institutions and system office staff, and maintain working relationships with vendors.Successes at Normandale: - Implementation of campus CRM tool (RightNow) - Dental clinic technology upgrade (server, VLAN, computer hardware, OS, EagleSoft program, HIPAA compliance) - Creation of IT Help Desk - Project lead for large-scale computer and software upgrade/update projects - Restructure of software asset management system - Employment notifications process revamp - Member of various MnSCU collaborative project teams Show less -
Board PresidentTower Place Condominium Homeowner'S Association 2006 - 2010Prior Lake, MnPerformed Board Executive Officer duties in conjunction with Association Board Members: - Represent the best interests of Association members - Propose and manage annual budget - Mediate and resolve issues - Ensure maintenance of property - Work closely with Property Management company - Collaborate to create, revise and enforce Association rules - Select and work with vendors - Hire and manage staff (building maintenance, cleaning) - Negotiate and manage… Show more Performed Board Executive Officer duties in conjunction with Association Board Members: - Represent the best interests of Association members - Propose and manage annual budget - Mediate and resolve issues - Ensure maintenance of property - Work closely with Property Management company - Collaborate to create, revise and enforce Association rules - Select and work with vendors - Hire and manage staff (building maintenance, cleaning) - Negotiate and manage contracts - Manage onsite projectsSuccesses during my tenure: - Review and selection of new management company - Project manager for pool replacement, back lot remodel, new security system, and driveway/sewer repairs and upgrade - Establishment of new sub-committees Show less
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Assistant ManagerKinko'S May 1998 - Nov 1998Eagan, MinnesotaUtilized leadership skills to hire, train and supervise employees. Delegated tasks and provided problem-solving techniques. Managed payroll and daily deposits, organized and implemented store promotions, and facilitated staff meetings. Resolved customer issues and mentored/reprimanded staff as needed. Responsible for managing large, complex projects with tight deadlines. -
Team Leader/Computer SpecialistKinko'S Aug 1996 - May 1998Burnsville, MinnesotaAssisted customers. Operated various copier/auxiliary equipment. Installed and maintained hardware, software, printers and network for AppleTalk and Ethernet (Mac/PC) atmosphere. Taught computer application courses to customers. Led working team.
Kelly Jacobson Skills
Kelly Jacobson Education Details
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Summa Cum Laude -
Summa Cum Laude
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Academy For Leadership And Development (Chair Academy)Leadership -
Saint Paul Chamber Of CommerceCompleted
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Continued Education
Frequently Asked Questions about Kelly Jacobson
What company does Kelly Jacobson work for?
Kelly Jacobson works for Minnesota State Colleges And Universities
What is Kelly Jacobson's role at the current company?
Kelly Jacobson's current role is Director of End User Services at Minnesota State.
What is Kelly Jacobson's email address?
Kelly Jacobson's email address is ke****@****scu.edu
What is Kelly Jacobson's direct phone number?
Kelly Jacobson's direct phone number is +165184*****
What schools did Kelly Jacobson attend?
Kelly Jacobson attended Metropolitan State University, Metropolitan State University, Academy For Leadership And Development (Chair Academy), Saint Paul Chamber Of Commerce, Continued Education.
What skills is Kelly Jacobson known for?
Kelly Jacobson has skills like Team Leadership, Customer Service, Help Desk Management, Documentation, Crm Software, Project Coordination, Process Improvement, Implementing Processes, Planning, Itil, Vendor Relations, Software Training.
Who are Kelly Jacobson's colleagues?
Kelly Jacobson's colleagues are Kevin Yau, M.s., Joette Hamann, Wmstr Ladies, Sean Olson, Apurva Desai, Christine Benner, Crystal Hellekson.
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