Kelly Just Email & Phone Number

• Evaluate client issues to prioritize the most critical defects for back porting to generally available products• Coordinate the package of multiple projects and products across the NextGen Enterprise platform to ensure a comprehensive and digestible client patch

Remote

• Served as the first point of contact for clients during their upgrade; managed multiple projects in varying phases of implementation simultaneously.• Ensured the success of the project, as defined by the project scope, budget, and timeline.• Conducted client kick-off meetings and established regular cadence of internal and external project management meetings.• Managed internal and external project status reporting and escalations.• Developed a functional and technical understanding of product solutions in order to assist with and/or complete system implementation tasks.• Measured, tracked, and evaluated progress and risks against the project plan, milestones and required tasks.• Engaged Account Owners to facilitate the sale of additional resources/services identified during the client engagements to increase revenue over planned targets.

Remote

• Served as main point of contact for 29 assigned accounts.• Took lead on the project management for clients including upgrades, client goals and initiatives, as well as the implementation of ancillary solutions/workflows such as those recommended on the Health Check.• Delivered superior customer service through regular contact with set of assigned clients by holding standing status calls, ad hoc calls, written communications, and other contact as needed.• Tracked and managed the status of each assigned accounts for versioning, products, services, history, and background. Data gathered was used by leadership to track client satisfaction and opportunity for growth.• Provided prescriptive guidance on beneficial offerings and services.• Identified potential risks and engaged with key resources to resolve issues.• Served as main point of contact for escalated issues and activities, while delivering timely communication to clients on progress and next steps.

Irvine, California

• Processed enrollments of onboarding and existing customers for EDI, eLabs, ePrescription, and EPCS and provided data on appropriate SLA for future expectations. Acted as the SME for these enrollment types.• Developed training documentation for cross-departmental training of ePrescription and EPCS and coordinated with the management team in the development of guidelines for these processes.• Mentored incoming Enrollment Specialists on ePrescription and EPCS enrollments both in-office and remotely.

Orange, California, United States

• Prepared reports, resolved high profile issues, created, maintained, and enhanced operational processes and system operations end to end.• Took lead of the company change of ownership project for 11 provider groups.• Maintained all correspondence and project management to meet the state’s highly regulated requirements. Would regularly run meetings to provide status reports for our leadership team and would provide meeting minutes and next steps for the team. Kept detailed and organized documentation as well as completed goals and milestones for the project.• Conducted quality audits for all staff provider submissions to health plans as well as internal staff work performance audits.

High level of productivity. Productivity and quality audits averaged 100% and above. Established relationships with various internal and external contacts throughout the country.

Bachelor Of Arts - Ba, Earth Science

General Education

High School

High School Diploma