Kelly Just Email & Phone Number

• Evaluate client issues to prioritize the most critical defects for back porting to generally available products
• Coordinate the package of multiple projects and products across the NextGen Enterprise platform to ensure a comprehensive and digestible client patch

Remote

• Served as the first point of contact for clients during their upgrade; managed multiple projects in varying phases of implementation simultaneously.
• Ensured the success of the project, as defined by the project scope, budget, and timeline.
• Conducted client kick-off meetings and established regular cadence of internal and external project management meetings.
• Managed internal and external project status reporting and escalations.
• Developed a functional and technical understanding of product solutions in order to assist with and/or complete system implementation tasks.
• Measured, tracked, and evaluated progress and risks against the project plan, milestones and required tasks.

Remote

• Served as main point of contact for 29 assigned accounts.
• Took lead on the project management for clients including upgrades, client goals and initiatives, as well as the implementation of ancillary solutions/workflows such as those recommended on the Health Check.
• Delivered superior customer service through regular contact with set of assigned clients by holding standing status calls, ad hoc calls, written communications, and other contact as needed.
• Tracked and managed the status of each assigned accounts for versioning, products, services, history, and background. Data gathered was used by leadership to track client satisfaction and opportunity for growth.
• Provided prescriptive guidance on beneficial offerings and services.
• Identified potential risks and engaged with key resources to resolve issues.

Irvine, California

• Processed enrollments of onboarding and existing customers for EDI, eLabs, ePrescription, and EPCS and provided data on appropriate SLA for future expectations. Acted as the SME for these enrollment types.
• Developed training documentation for cross-departmental training of ePrescription and EPCS and coordinated with the management team in the development of guidelines for these processes.
• Mentored incoming Enrollment Specialists on ePrescription and EPCS enrollments both in-office and remotely.

Orange, California, United States

• Prepared reports, resolved high profile issues, created, maintained, and enhanced operational processes and system operations end to end.
• Took lead of the company change of ownership project for 11 provider groups.
• Maintained all correspondence and project management to meet the state’s highly regulated requirements. Would regularly run meetings to provide status reports for our leadership team and would provide meeting minutes.
• Conducted quality audits for all staff provider submissions to health plans as well as internal staff work performance audits.

High level of productivity. Productivity and quality audits averaged 100% and above. Established relationships with various internal and external contacts throughout the country.

Bachelor Of Arts - Ba, Earth Science

General Education

High School

High School Diploma