Kelly Mooney Email & Phone Number

Greater Seattle Area

crowdcomms is a specialist event technology company delivering a range of services in fundraising events, including our GalaBid mobile bidding and fundraising platform, conference and event apps and audience response and polling systems. Globally, we have implemented technology at thousands of live events, from some of the largest gala balls to sporting awards ceremonies, to school fundraisers and trivia nights. GalaBid has proved to be an invaluable technology for both the lead up to you event as well as your gala night, for online-only auctions and it's been used for some very interesting cross-country campaigns running over an extended period of time. As I launch GalaBid here in North America I tap into my fundraising background and extensive hands-on experience to manage business development for both new and existing fundraising clients, develop key partnerships, define future development of our software to meet our clients needs and oversee the account management of clients from the point of sale all the way through delivery and wrap-up, advising and collaborating; helping them to maximize their reach through technology and raise more funds at their events.Whether you are interested in self service or using our experienced staff on-site at your event our goal is one and the same, to create a long lasting relationship with you while providing the best in products and services to help you achieve your very best fundraising results.To learn more please visit us at www.crowdcomms.com and www.galabid.com or please feel free to reach out with questions.

Bothell, Wa

Project Lead and process owner; managed full project life-cycle from inception through implementation of SharePoint 2010 Enterprise; collaborated with key executive stakeholders, dept leads and customers. Managed international Vendor team of designers, engineers, QA’s and PM's to deliver custom solutions company wide.• Teamed with executive stakeholders and cross-functional team members to define project scope, objectives and priorities, identify areas of risk and execute the RFI/ RFP process. • Led the design, development and implementation of customized SharePoint solutions utilizing both agile business principals as well as traditional project management, in accordance with PMI standards including:• Created a Drug Product Candidate module, a tool used to track trial enrollment, forecast drug supply/manufacturing requirements, support executive team analysis of KPI and Corporate Goal health as tied to trials; increased collaboration across cross-functional departments• Automated the workflow processes for the Performance Review and Business Objectives module which improved collaboration, decreased lifecycle of PR and BO processes and met HR fulfillment requirements.• Replaced a third party timekeeping solution reducing IT expenses. Designed reports to facilitate resource management, forecasting and Partnership billing. Decreased annual fees of over $55k to external vendor by creating an Extranet Platform for managing Partnership Large File Transfer, Due Diligence • Delivered a simple, user-friendly platform connecting employees across the enterprise; streamlining information sharing, project management and cross-functional collaboration. Provided hands-on product management and customer support through training• Developed and maintained software documentation, including user training material• Developed and implemented a SharePoint Governance Plan and Content Management Plan; ensuring that SharePoint delivers on the business drivers the company requires.

Juanita, Wa

Treasurer and acting accountant for not-for-profit organization dedicated to the sport of competitive swimming.• Provided strategic guidance during the acquisition and management of two aquatic centers; collaborated on business planning and program cost benefit analysis that were critical to organization’s positioning decisions during the bid process.• Successfully converted two failing pool programs; achieved a surplus within 2 years, avoided closure and created key community assets through the introduction of new programs and community outreach• Administered all financial club responsibilities as acting team accountant; including contract negotiations, payroll, membership billing & support and website administration.

Bellevue, Wa.

Developed a strong client base and portfolio of business; providing the best possible service one home experience at a time. • Exceled at understanding the needs and desires of the client; translating requirements into successful transactions.• Certified Accredited Buyer Representative (ABR); expertly negotiating and delivering client savings of 4% + in a battered market• Developed key partnerships with vendors and competing agents; providing an effective means for process management, risk mitigation, reconciliation of conflicts and execution of contracts.• Analyzed market trends and property valuations; providing clients with critical data to assist in the marketing or purchase of a new home or investment property.• Managed the home buyer and seller experience from inception to close

Kirkland, Wa

Project Lead; managed full project life-cycles from inception through implementation, including business strategy planning, development, testing, budget and stakeholder communications of large-scale IT/OSS projects in diverse telecommunication markets across the United States.• Led concurrent product and software development projects across local, regional and national markets; managing remote cross-functional project teams and external vendors• Developed implementation requirements; identified key deliverables and milestones, planned, monitored and managed risk mitigation plans and testing criteria.• Documented and managed state and local regulation requirements; customized development as related to sales, marketing and regulatory fulfillment • Developed strategic communication plans; managed effective and consistent communication with all levels.

Bellevue, Wa

Led strategic analysis of current company's IT, Billing and Customer Call Center Operational Support Systems for a small business start-up; established project baseline, drove project execution, customer and stakeholder engagement, managed project schedules, QA, risk mitigation, budget and software development and redesign and the integration of independent platforms from inception to launch.• Partnered with the Executive team to define the vision and project objectives, prioritize deliverables and the RFP process• Created, refined and finalized specifications to meet functional and non-functional requirements• Led internal cross-functional teams and a globally distributed team of external designers and engineers to successful consolidation of three independent platforms into one integrated system; improving billing accuracy and first call resolution while decreasing call-abandonment rate• Integrated systems expanded marketing capabilities; service bundling resulted in increased customer satisfaction and retention while reducing operating costs.• Planned, monitored and managed both functional and performance testing lifecycles

Sao Paulo, Brazil

Executed the successful launch of software systems supporting key business units for the Brazilian telecom service provider Pamone; a two year and $60 million effort. • Partnered with a large team of globally dispersed solutions providers, project managers and stakeholders to drive the project on time, on budget and in scope.• Developed solutions and adapted software to meet culturally specific business needs and unique international product requirements; supported cultural restrictions requiring varied approaches to customer base across finance, engineering, sales and marketing, and customer service.• Managed and communicated project status, risks and changes in strategy, priorities and resource allocation to the project team and leadership.• Documented Billing Department operational processes and procedures; trained clients on new systems for management of day-to-day functions.

Seattle

Led all facets of billing & roaming operations. As this was the beginning of the wireless boom, we experienced subscriber growth - from the hundreds of thousands into the 10's of millions - and related system enhancements/maintenance to support the customer growth. -Supported hundreds of Customer Care, Financial Services, and other support teams. Coordinated user groups meetings and feedback to improve system usability and functionality. -Performed maintenance and analysis of billing systems, responsible for budget, and the integrity of the customer database. Developed policies and procedures for reveunue assurance and audits of billing production cycles. -Initiated and drove large-scale billing enhancements, system conversions, new services, new product development from inception to launch. -Develped new procedures, training documentation and provided ongoing training and support to internal and external customers. -Effectively lead and developed a team of four billing and roaming specialists.

Greater Seattle Area