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Creative, well-rounded information technology professional and RPA solution designer with experience in JavaScript, APIs, and low-code workflow automation. Skilled in business process improvement, especially process automation and workflow design; SaaS integrations; identity management including SAML and SCIM; system administration; translating technology; creative problem-solving; documentation; and troubleshooting.
Pebl
View- Website:
- velocityglobal.com
- Employees:
- 240
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Senior Systems AdministratorPeblSchenectady, Ny, Us
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Senior Systems AdministratorVelocity Global Mar 2024 - PresentSchenectady, New York, United StatesSenior Sys Admin at Velocity Global, specializing in automation and integrations. As a subject matter expert, act as resource and point of escalation for the Service Desk team. Effected the migration of core internal IdP from Google to Okta and handled a large volume of new SAML & SCIM integrations. Continually replacing manual processes with automated solutions across internal departments. -
Information Systems & Integrations EngineerVelocity Global Feb 2023 - Mar 2024Denver, Colorado, United States
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Desktop Support EngineerVelocity Global, Llc Feb 2021 - Mar 2023Denver, Colorado, United StatesImprove and document existing processes & SOPs. Design and document new processes & SOPs. Identify automation opportunities and design workflows accordingly. Write a high volume of solution articles, both end-user-facing and internal. Become proficient in new software, tools, and services, build and test solutions in said tools/services, then share that knowledge with teammates to enable them to use those solutions -- and the tool/service in general -- effectively. Triage and resolve Helpdesk tickets from internal users. Manage physical inventory and inventory database. Triage repairs; liaison with repair shop for hardware repairs, perform software repairs on my own.
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Information Technology Support SpecialistVelocity Global, Llc Mar 2020 - Feb 2021Denver, CoIT Support specialist (Helpdesk) assisting internal end users, managing and troubleshooting Apple devices and software, administrating accounts and services, creating and maintaining automation around existing and new processes, and wearing whatever other hats are needed
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Solution DesignerOnereach.Ai Feb 2017 - Feb 2020Greater Denver AreaUse and support proprietary low-code omnichannel automation & communication platform running on serverless cloud architecture (AWS). RPA (Robotics Process Automation) design/implementation.Bot building: design conversational interfaces, design and implement intelligent automation solutions for both internal and external use (e.g. Operations, HR, etc. processes) Regularly work with: JavaScript, Node.js, NLU, AI, RESTful APIs, database management, data analysis, IVR/SMS/Telephony integrations (Twilio, etc.), communication platform integrations (Slack, Facebook, etc.) -
Tier I/Ii Support SpecialistPersonal Capital Aug 2016 - Feb 2017Denver, ColoradoProvided multiple tiers of customer service to Personal Capital app users and investment clients via email and phone using Zendesk ticketing system. Isolated and researched account issues and escalated bugs to the appropriate teams as needed. Fast-paced and high volume support in a startup environment. Participated in planning and delivery of support training for both new hires and existing employees. -
GeniusApple Mar 2015 - Jul 2016Albany, New York AreaTroubleshooting and repair of Mac computers and Apple mobile devices; provided exceptional customer service while taking technical appointments in a timely and efficient manner in a busy Apple Store. Utilized extensive internal knowledge base and other knowledge resources to devise creative solutions. Thought outside the box to provide options to customers with difficult situations or blockers. Maintained Apple corporate standards of language and stayed up-to-date with company policy and priorities, as well as new products. Served as a resource for newer employees and helped coordinate and improve repair process. Translated technology for customers and provided personalized and targeted education in every technical appointment. -
Family Room SpecialistApple Sep 2014 - Mar 2015Providing exceptional customer service while taking appointments in a timely and efficient manner
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Student Media Specialist, Center For Media ProductionSmith College Sep 2011 - May 2014Customer service at reception, in computer lab, and via office phoneFacilitated workshops on media production equipment and softwareAssisted with studio and location multi-cam shoots and lighting setupsSoftware, hardware, and equipment supportMaintained and updated database -
Counselor/LifeguardCamp Unirondack Jun 2011 - Aug 2012Supervised and educated youth ages 8-18Planned creative learning workshops and events using limited materialsCollaborated closely with 40 other live-in staff membersFacilitated age-appropriate discussions on difficult topics
Kelly Jennings Skills
Kelly Jennings Education Details
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3.7
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Semester Abroad -
Niskayuna High SchoolFine/Studio Arts, General; Languages
Frequently Asked Questions about Kelly Jennings
What company does Kelly Jennings work for?
Kelly Jennings works for Pebl
What is Kelly Jennings's role at the current company?
Kelly Jennings's current role is Senior Systems Administrator.
What is Kelly Jennings's email address?
Kelly Jennings's email address is kj****@****ple.com
What is Kelly Jennings's direct phone number?
Kelly Jennings's direct phone number is +151859*****
What schools did Kelly Jennings attend?
Kelly Jennings attended Smith College, Universidad De Córdoba, Niskayuna High School.
What are some of Kelly Jennings's interests?
Kelly Jennings has interest in Economic Empowerment, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights, Arts And Culture.
What skills is Kelly Jennings known for?
Kelly Jennings has skills like Mac Os, Social Media, Final Cut Pro, Media Production, Canon Dslr, Microsoft Office, Customer Service, Music, Digital Video, Technical Support, Powerpoint, Microsoft Excel.
Who are Kelly Jennings's colleagues?
Kelly Jennings's colleagues are Jamison Limperis, Karmin Teixeira, Santiago Hurtado, María Victoria Rosner, Andrea Escobar Mejía, Sara Krupinska, Dylan Patch.
Not the Kelly Jennings you were looking for?
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Kelly Jennings
I Have Over 25 Years' Experience In Management With Focus In Operations. I'M Detailed Oriented, Organized, Excel In Team Building And Developing Strategies To Improve Operations.Colorado Springs, Co1greccio.org -
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Kelly Jennings
Park City, Ut3google.com, google.com, google.com -
4genelogic.com, scvgroup.com, quincycfo.com, rclco.com11 +141091XXXXX
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Kelly Jennings
I Help Leaders Create Clear Communication, Effective Delegation, And A Culture Of Trust So They Can Stop The Drama At Work And Focus On The Things That Matter.Lansdowne, Pa2gmail.com, phillyimprovtheater.com
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