Kelly Jennings Email & Phone Number

Schenectady, Ny, Us

Schenectady, New York, United States

Senior Sys Admin at Velocity Global, specializing in automation and integrations. As a subject matter expert, act as resource and point of escalation for the Service Desk team. Effected the migration of core internal IdP from Google to Okta and handled a large volume of new SAML & SCIM integrations. Continually replacing manual processes with automated solutions across internal departments.

Denver, Colorado, United States

Denver, Colorado, United States

Improve and document existing processes & SOPs. Design and document new processes & SOPs. Identify automation opportunities and design workflows accordingly. Write a high volume of solution articles, both end-user-facing and internal. Become proficient in new software, tools, and services, build and test solutions in said tools/services, then share that knowledge with teammates to enable them to use those solutions -- and the tool/service in general -- effectively. Triage and resolve Helpdesk tickets from internal users. Manage physical inventory and inventory database. Triage repairs; liaison with repair shop for hardware repairs, perform software repairs on my own.

Denver, Co

IT Support specialist (Helpdesk) assisting internal end users, managing and troubleshooting Apple devices and software, administrating accounts and services, creating and maintaining automation around existing and new processes, and wearing whatever other hats are needed

Greater Denver Area

Use and support proprietary low-code omnichannel automation & communication platform running on serverless cloud architecture (AWS). RPA (Robotics Process Automation) design/implementation.Bot building: design conversational interfaces, design and implement intelligent automation solutions for both internal and external use (e.g. Operations, HR, etc. processes) Regularly work with: JavaScript, Node.js, NLU, AI, RESTful APIs, database management, data analysis, IVR/SMS/Telephony integrations (Twilio, etc.), communication platform integrations (Slack, Facebook, etc.)

Denver, Colorado

Provided multiple tiers of customer service to Personal Capital app users and investment clients via email and phone using Zendesk ticketing system. Isolated and researched account issues and escalated bugs to the appropriate teams as needed. Fast-paced and high volume support in a startup environment. Participated in planning and delivery of support training for both new hires and existing employees.

Albany, New York Area

Troubleshooting and repair of Mac computers and Apple mobile devices; provided exceptional customer service while taking technical appointments in a timely and efficient manner in a busy Apple Store. Utilized extensive internal knowledge base and other knowledge resources to devise creative solutions. Thought outside the box to provide options to customers with difficult situations or blockers. Maintained Apple corporate standards of language and stayed up-to-date with company policy and priorities, as well as new products. Served as a resource for newer employees and helped coordinate and improve repair process. Translated technology for customers and provided personalized and targeted education in every technical appointment.

Providing exceptional customer service while taking appointments in a timely and efficient manner

Customer service at reception, in computer lab, and via office phoneFacilitated workshops on media production equipment and softwareAssisted with studio and location multi-cam shoots and lighting setupsSoftware, hardware, and equipment supportMaintained and updated database

Supervised and educated youth ages 8-18Planned creative learning workshops and events using limited materialsCollaborated closely with 40 other live-in staff membersFacilitated age-appropriate discussions on difficult topics

Bachelor Of Arts (B.A.), Film/Cinema/Video Studies, 3.7

Activities and Societies: Groove a cappella, Glee Club, Chamber Singers, House Government Film Studies major with a minor in Spanish

Semester Abroad

Semester abroad in Córdoba, Spain

Advanced Regents Diploma, Fine/Studio Arts, General; Languages

Activities and Societies: Amnesty International, Gallery Club Advanced Regents Diploma with a focus on foreign languages and fine art