Kelly Lopez Email & Phone Number

California, United States

San Francisco Bay Area

Assists in organizing and compiling a variety of documents, materials and data related to employment, such as: requesting/reviewing minimum qualifications and special condition verifications, reviewing applications for qualifications; and assisting with administration of examinations. Coordinates the activities of personnel actions which include selection of candidates, hires, reassignments, transfers, reinstatements, and promotions. Processes personnel actions in accordance with Civil Service Rules and Procedures; prepares and processes a variety of forms and documents, such as: requisitions and certifications. Serves as liaison and contact source for routine technical personnel matters related to appointments, applicant/employee data tracking, examination and hiring status, notification letters, dates and deadlines, and other general department information or activity. Reviews information contained in a variety of documents to determine status or proper processing procedures for matters related to: certifying names for employment, obtaining special conditions or language requirements on positions, status on various eligibility lists, updating statistical or computer data checking, timeliness of submitted appeals, requests or notices for personnel actions.Creates and maintains databases and spreadsheet files of human resource activities related to department position control system; employee records, certification information, appointment histories, racial equity statistics, requisition processing, examination applicant tracking, computerized reports and records maintenance, and other departmental specific database information. Assists with research projects, makes the contact with appropriate resources, reviews reports and correspondence on file, extracts relevant information from documents, compiles and organizes materials for submittal. Performs other related duties as assigned.

San Leandro, California, United States

-Conducts case investigation and contact tracing using the Cal Connectplatform-Refers cases and contacts to the CRT for social support(s) and assistance during period of isolation or quarantine-Escalates complex situations to Team Lead for guidance and support based on Internal Referral Protocols-Refers cases to Special Setting Outbreak Investigation Teams based on specific criteria warranting referral- Attends and completes all required trainings- Attends all required unit and departmental meetings/huddles- Documents all case/contact activity in Cal Connect in an accurate, thorough, and timely manner-Collaborates with community partners and CBO's as necessary and appropriate-Participates in special projects involving Cal Connect, CalREDIE platforms and other projects as assigned- Participates in vaccination-related support tasks as assigned-Cross-trains with other teams as assigned to ensure coverage for all unit activities- Performs other duties as assigned

San Francisco Bay Area

*Site Emergency Action Plan for the San Francisco and San Jose offices*On site manager for Verizon at super bowl city(SF) with security and collaborated with city official to make sure all vendors understood where there location and times were for the week for Feb 1st 2016*Developed project plans covering goals, resources required and schedules.*Part of the Verizon Crisis Response team for the Pacific west area*Scheduling team at various red crosses during fire season*Working at red cross shelters during fire season*Assigned work and monitored performance of project personnel.

San Francisco Bay Area

*Evaluate and provide input in the development of training and competitive information for the Business Channel*Office manager for numerous departments – Sales, Legal and Innovation center*In charge of ordering and tracking commuter check for 100 plus employees Ordering supply for several offices including, San Francisco, San Jose, Folsom, Seattle, and Spokane.*Coordinated office activities and operations to secure efficiency and compliance with company policies. Planned for system conversions and office moves in San Francisco and San Jose*Managed monthly parking for employee and guest

San Francisco, California

Center of excellence help promote and develop new processes, procedures, and measurement guidelines for team representatives focused on support US government customers, corporate customers, and Verizon sales partners.Performance Management: * Responsible for creating, supporting and improving the Business Sales support and special projects team to achieve all key performance objectives. * Develop, assign and monitor support and sales goals and provide ongoing training to keep employees informed of new products, services and procedures. * Attend customer meetings to train on effective customer support and selling strategies by demonstrating proper techniques. * Assist Business Channel and West Area (includes all upper management levels) in developing strategies to provide high quality support for all customers (internal/external). Customer Retention: * Ensure all customers are treated with the highest levels of courtesy and professionalism. * Resolve internal and external customer issues in a timely and empathetic manner. * Work with Manager-Business Support to create and refine a team that assists business sales region leadership in maintaining and growing existing customer base and managing churn. Reporting and Analysis: * Responsible for financial, budget, and support level reporting, analyzing team performance report. Staffing / Employee Relations: * Work with Business Channel and West Area to develop, train and coach region support team to produce desired performance results.. Market and Industry Knowledge: * Train sales team on new products, services and customer selling skills to ensure team is fully versed in Verizon Wireless products and services. * Participate in networking activities and perform research to generate ideas leading to increased efficiency in sales support for all business.

Responds to requests from field sales staff for information i.e.; price plan analysis and customer information while providing administrative and sales support, i.e.; proposals, marketing information, handling customer service issues, problem solving and follow-up on customer service issues; develops and coordinates customer training, education, and support regarding wireless phones, accessories and services. Provides pre-sale and post-sale support. Assists with seminars, trades shows, customer on-sites and attends when required. Supports operational systems including my Netace, SFA-OM and SFA-CM, ACSS/VISION and My business.

Directly responsible for the relationship building between our national partners, Radio Shack, Best Buy and Costco. Trained employees on product knowledge, classes, special promotions, events and merchandising. Wholly responsible for maintaining and fostering account relations. Managed over 70 stores from Union City to King City with 230 sales associates, 70 managers and 3 district managers. Obtained and exceeded gross gain targets and key performance indicators on a consistent basis. Was recognized for most improved IDR YOY in 2005. One of the First IDR to reach data goal Matrix of 50%

included but not limited to bringing in to compliance to numerous retail locations in the San Jose and Fremont market.* Develop and prepare sales team to meet and exceed defined sales, service and operating margin objectives.* Ensure that customers are being treated with the highest level of courtesy and their needs are being met in a professionalism manner. * Hire, guide, train, motivate and develop professional sales force and store operation staff that can meet the challenge of the competitive marketplace and exceed personal and company objectives** Manage retail inventory in compliance with company standards to include forecasting, inventory levels, inventory turns, physical controls, and reconciliation* * Participated in Human Resources job fair at various locations.* Installed, tested and trained sales reps in use of Verizon flashing software equipment. * Provided helpline assistants for phase 2 and 3 conversion at command center in Rancho Cordova

Ba Concentration-Emphasis: Homeland Security And Emergency Management And Supply Chain Management, Organizational Leadership, 3.80

Organizational Leadership

High School Diploma

Activities and Societies: Basketball, key club, back stage drama,