Kelly S. Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas, United States

Working on the operations and support side of the Partner Enablement team. My team is responsible for onboarding, training, and ongoing support of our partners. I develop innovative learning experiences, curate services best practices, and manage best-in-class systems to empower Qualtrics partners to help customers manage world class XM programs.Key accomplishments:Program Management: Led the management of a portfolio of projects ranging from a few weeks to several months across… Show more Working on the operations and support side of the Partner Enablement team. My team is responsible for onboarding, training, and ongoing support of our partners. I develop innovative learning experiences, curate services best practices, and manage best-in-class systems to empower Qualtrics partners to help customers manage world class XM programs.Key accomplishments:Program Management: Led the management of a portfolio of projects ranging from a few weeks to several months across several teams and continents, communicating progress to leadership team and other stakeholders to move continue momentum and gain leadership buy-in.Enablement: Identified enablement gaps among colleagues and partners, then managed development of several assets to close gaps, leading to fewer manual effort to resolve issues.Scaled Support: Redesigned support model for partners and internal stakeholders, resulting in decreased escalations and increasing uptake of self-service support model.Change Management: Worked cross-functionally to develop robust framework for CX Change Management methodologies to optimize service delivery and increase customer satisfaction. Show less

Alexandria, Virginia, United States

Project Management: Effectively communicated with trade association staff members, association members, and trade show exhibitors to execute international annual convention successfully.Account Management and Sales: Oversaw and grew many revenue channels totaling over $2 million that included over 150 trade show booths, dozens of event sponsorships, 600 association membership renewals, and 30 new business members annually.Client Engagement: Collaborated with marketing… Show more Project Management: Effectively communicated with trade association staff members, association members, and trade show exhibitors to execute international annual convention successfully.Account Management and Sales: Oversaw and grew many revenue channels totaling over $2 million that included over 150 trade show booths, dozens of event sponsorships, 600 association membership renewals, and 30 new business members annually.Client Engagement: Collaborated with marketing, education, and meetings team on outreach efforts to membership base, increasing utilization of membership offerings and contributing to 90% renewal rate on all paid accounts.Event Planning and Management: Exceeded projected revenue goal by 5% for tradeshow with 1500 attendees and 7% for 300-attendee tradeshow, while increasing vendor satisfaction of exhibit hall by 27%. Show less

Amsterdam, North Holland, Netherlands

Technical Training and Marketing: Educated businesses on products, connecting 30 businesses per month with Apple business team members and appropriate products.Customer Service: Listened to customer needs, assisting individuals in purchasing, setting up, and using Apple products. Process Improvement: Developed innovative ideas regarding store improvement and flexibility within the specialist role, supporting the continued improvement of store environment and customer experience.… Show more Technical Training and Marketing: Educated businesses on products, connecting 30 businesses per month with Apple business team members and appropriate products.Customer Service: Listened to customer needs, assisting individuals in purchasing, setting up, and using Apple products. Process Improvement: Developed innovative ideas regarding store improvement and flexibility within the specialist role, supporting the continued improvement of store environment and customer experience. Customer Retention: Made business customers aware of Apple services, increasing customer retention by 25% and improving widespread use of Apple products. Inventory Management and Purchasing: Maintained accurate counts of all inventoried items and completed purchase transactions, ensuring appropriate use of resources. Department Reorganization and Productivity Improvement: Reorganized sales team activities for increased productivity, contributing to decreased staffing needs. Show less

East Lansing, Michigan

Administrative Support: Provided administrative support for Brody Neighborhood Residence Education and Housing Services. Training & Development and Operational Efficiency: Organized training events for 100 new employees and 20 newly promoted employees, developing and implementing new training strategies to promote proficiency and success. These new strategies resulted in a 25% reduction in training shifts and a 67% reduction in required retraining for new employees.Presentations… Show more Administrative Support: Provided administrative support for Brody Neighborhood Residence Education and Housing Services. Training & Development and Operational Efficiency: Organized training events for 100 new employees and 20 newly promoted employees, developing and implementing new training strategies to promote proficiency and success. These new strategies resulted in a 25% reduction in training shifts and a 67% reduction in required retraining for new employees.Presentations and Leading Meetings: Planned agendas and designed presentations, leading monthly all-staff meetings for 120 staff members. Event Coordination and Cross-team Collaboration: Coordinated campus-wide training event for 750 employees, collaborating with other supervisors to present updated, role-specific information. Team Motivation and Supervisory Skills: Managed 15 level III student supervisors and 100 level I service center representatives, providing professional development opportunities such as committee participation and team presentations. Streamlining Operations: With campus-wide training committee, streamlined and digitized service center processes, saving 90% of paper waste and reducing confusion of 750 employees.Scheduling: Developed schedules for new employee training and committee meetings, improving workplace efficiency. Show less

East Lansing, Mi

Student Retention: Managed resident needs and assisted supervisors in daily tasks, ensuring accuracy and professionalism within the work environment.Interviewing and Hiring: With team, hired and trained new employees, providing feedback to higher-level employees to facilitate process optimization.Communication: Communicated regularly via email and telephone to other service centers, maintaining transparency. Mail Sorting: Developed improved process for sorting mail… Show more Student Retention: Managed resident needs and assisted supervisors in daily tasks, ensuring accuracy and professionalism within the work environment.Interviewing and Hiring: With team, hired and trained new employees, providing feedback to higher-level employees to facilitate process optimization.Communication: Communicated regularly via email and telephone to other service centers, maintaining transparency. Mail Sorting: Developed improved process for sorting mail, increasing accuracy and efficiency. Planning: Contributed to the development of a new plan for a training event serving approximately 120 employees. This event received 60% more positive feedback from participants than similar previous events. Show less

Master Of Science - Ms, Political Science

Research, Quantitative & Qualitative Research Methodologies, Report Writing, and Text Editing: For my thesis, I researched the regulation.

Bachelor Of Arts - Ba, Political Science - Prelaw, 3.5

Bachelor Of Science - Bs, Neuroscience, 3.5