Kelly Palinkas Email & Phone Number

Pikeville, Kentucky, United States

Pikeville, Kentucky, United States

Provide base level IT support to non-technical personnel within the business.Manage call flow and responded to the technical support needs of customers.We provided 3 channels of support via Email, Chat & phone support.Use internal ticketing systems to manage, track and process actions taken on customer accounts, passwords, and product support resolutions.Resolve customer issues in a clear, courteous and straightforward manner.Manage customer's expectations and experience to… Show more Provide base level IT support to non-technical personnel within the business.Manage call flow and responded to the technical support needs of customers.We provided 3 channels of support via Email, Chat & phone support.Use internal ticketing systems to manage, track and process actions taken on customer accounts, passwords, and product support resolutions.Resolve customer issues in a clear, courteous and straightforward manner.Manage customer's expectations and experience to a high degree of customer satisfaction.Demonstrate professionalism and courtesy with customers at all times.Identify and solve technical issues with a variety of diagnostic tools.Remain up-to-date on the latest technologies and solutions applicable to company products. Show less

Pikeville, Kentucky, United States

Accepting written prescriptions or refill requests from patients and evaluating information for completeness and accuracy.Recording medical histories while maintaining confidentiality and compliance with HIPAA regulations.Delivering quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information.Verifying the accuracy of patient information.Counting prescription medication, filling prescriptions,… Show more Accepting written prescriptions or refill requests from patients and evaluating information for completeness and accuracy.Recording medical histories while maintaining confidentiality and compliance with HIPAA regulations.Delivering quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information.Verifying the accuracy of patient information.Counting prescription medication, filling prescriptions, and typing and attaching medication labels.Performing inventory audits and purchasing supplies and medication.Process patient insurance. Show less

Count, verify, & balance all revenues received to ensure accurate reporting.Receive sales revenue in the form of cash and check form route delivery staff to ensure accounting for company funds.Reconcile Symbol hand-held units against cash and checks to ensure accurate payments.Prepare bank deposit paperwork to ensure proper credit for funds.Collect and distribute vendor keys to insure safety of funds and products.Order deposit slips to ensure appropriate levels for branch… Show more Count, verify, & balance all revenues received to ensure accurate reporting.Receive sales revenue in the form of cash and check form route delivery staff to ensure accounting for company funds.Reconcile Symbol hand-held units against cash and checks to ensure accurate payments.Prepare bank deposit paperwork to ensure proper credit for funds.Collect and distribute vendor keys to insure safety of funds and products.Order deposit slips to ensure appropriate levels for branch operations.Maintain a supply of all forms, deposit books, deposit slips, etc. Show less

Grundy, Virginia, United States

Take customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and supportCall clients and customers to inform them about the company's new products, services and policiesGuide callers through troubleshooting, navigating the company site or using the products or servicesReview customer or client accounts, providing updates and information about billing, shipping… Show more Take customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and supportCall clients and customers to inform them about the company's new products, services and policiesGuide callers through troubleshooting, navigating the company site or using the products or servicesReview customer or client accounts, providing updates and information about billing, shipping, warranties and other account itemsCollaborate with other call center professionals to improve customer serviceHelp to train new employees and inform them about the company's customer management policies Show less

Pikeville, Ky

Coordinating the sales team by managing schedules, filing important documents and communicating relevant information as well as ensuring the adequacy of sales-related equipment or material and responding to complaints from customers and give after-sales support when requested. As an associate many job duties include stocking shelves, maintains the sales floor, and assists store patrons with exceptional customer service.

Pikeville, Ky

Responsible for the achievement of the department's budgeted sales goals, gross margin,animal and merchandise shrink targets. This position will manage inventory levels, supply cost, reported budget expense rates and budgeted contribution.Additionally, this position is accountable for driving sales, the overalleffective operations within the area of aquatics, reptile, bird and smallcompanion animals, and is responsible for the welfare of all live animals andmerchandise… Show more Responsible for the achievement of the department's budgeted sales goals, gross margin,animal and merchandise shrink targets. This position will manage inventory levels, supply cost, reported budget expense rates and budgeted contribution.Additionally, this position is accountable for driving sales, the overalleffective operations within the area of aquatics, reptile, bird and smallcompanion animals, and is responsible for the welfare of all live animals andmerchandise within the department. Additional duties as assigned. Show less

Parma, Oh

*Assist the Store Manager in achieving sales and other financial targets. Must be able to analyze and understand financial goals/reports and track both individual and store results.*Assist the Store Manager with interviewing, hiring, and training employees (staff of 3-15) according to company guidelines*Supervision of employees engaged in sales work, production, taking inventory and reconciling cash and sales receipts.*Demonstrates success in selling. Uses selling techniques such as… Show more *Assist the Store Manager in achieving sales and other financial targets. Must be able to analyze and understand financial goals/reports and track both individual and store results.*Assist the Store Manager with interviewing, hiring, and training employees (staff of 3-15) according to company guidelines*Supervision of employees engaged in sales work, production, taking inventory and reconciling cash and sales receipts.*Demonstrates success in selling. Uses selling techniques such as add-on sales and describing engraving information to customers to enhance salesmanship and reach store and individual sales goals. This requires constant standing and walking to work with customers and show them merchandise.*Is proficient in the basic skills of store operations: engraving; performance of all register transactions; and equipment maintenance. This requires constant standing at the register and equipment as well as occasional squatting and kneeling. Ensure teammates are properly trained in these duties.*Participate in store activities of stocking, processing incoming and outgoing merchandise shipments in a timely manner. This requires constant standing and walking, occasional squatting and kneeling, frequently lifting & carrying up to 10 lbs and occasionally 11-30 lbs as well as frequently climbing a 3 foot ladder working with arms overhead and occasionally using a 3-10 foot ladder to work with arms overhead.Plans/prepares work schedules, managing to required payroll hours.*Coordination of sales promotions/merchandise displays. Maintains a clean, visually appealing store to company guidelines. This requires frequent walking, standing, squatting, kneeling, lifting and carrying, and working with arms overhead to prepare displays.*Responsible for physical security of the store and off-site storage locations including locks, shipments and cash.*Responsible for daily balancing of cash, nightly bank deposits and ensuring staff is in compliance.*Work single coverage Show less