Robbie Reid Email & Phone Number

Georgia, United States

Atlanta, Georgia, United States

Source prospective clients through referrals, networking, social media, internet research, sales leads and direct contact. Oversee existing accounts portfolio to ensure payment for services and/or equipment lease is reconciled in a timely manner.

● Restructured the Department to empower Collectors and repair customer relationships. Hired and Trained an additional 18 Collectors and 4 Team Leads to manage over 260K accounts while averaging 6500 collection calls daily.● Strategized, Planned, and Developed a new Bankruptcy department, including new staff members, to optimize our ability to increase revenue utilizing court filings and in person representations while reducing overall loss. ● Owned responsibility for strategic planning and revenue at 1200+ corporate stores while advising 800+ franchise stores. Achieved record with my team in 2016 with over $50M in revenue collected and book value recoveries. ● Launched a settlement program based on delinquency and seasonal opportunities to provide collectors with an additional resource to maximize revenues and retain customers.

Atlanta, Georgia, United States

● Steered the daily operations, management, and development of 21 stores across North Georgia. Executed short and long term financial strategies to reach company revenue goals. ● Mentored and supervised Regional Managers to coach team members in consultative sales and collection techniques, track inventory logistics, and reconcile cash receipts at the end of day. ● Built a working environment centered in accountability, integrity, culture, and personal development to motivate team members and support career advancement.

Atlanta, Georgia, United States

● Proactively forecasted staffing needs, identified vacancies and recruited, interviewed and selected applicants necessary to sustain daily operations. Oversaw every aspect posting, recruitment, and hiring. ● Recognized as the go-to person and liaison between management and team members to answer questions, interpret/administer contracts, and resolve all HR work-related issues.

Atlanta, Georgia, United States

● Led and administered daily operations across 9 Aaron's stores in the North Atlanta market. ● Recruited and trained all sales, collections, and drivers for new store locations. Mentored staff to optimize time management and focus on effective negotiation/sales techniques. ● Organized sales calls with team members to launch sales campaigns, boost market engagement, and surpass customer retention goals.

Atlanta, Georgia, United States

● Designed and launched lawful collection programs to support operations at 120+ stores.● Standardized daily business protocol;s to strengthen the company brand across all stores from Atlanta to Pittsburg and ensure consistency within the Division. ● Built a store environment centered on customer goals to increase revenue and decrease losses.

Tampa, Florida, United States

● Directed daily tactical, strategic, and long-term business functions across the operation to build value and quality customer service while controlling costs. ● Employed innovative marketing techniques to distinguish competitive brands and managed brands. ● Traveled the World to find the best wines at the greatest value, meet customer expectations, and implement successful campaigns for both European and domestic wines.