Kelly Royal Email & Phone Number

Everett, Wa, Us

Lynnwood, Wa

I've been working for BridgewayIT for the last 2 years. Recently the owner who lives in Canada has decided to spend more time with family and is closing the doors. He is allowing me to take on the current client base and start my own company: Ryal IT.We will continue to offer excellent service for your workstations, servers, networking and security needs.I look forward to to meeting with our current customers and introducing myself to them in my new role.

Lynnwood, Wa

Hired to be hands-on support for workstations, Windows Servers, Citrix/VMWare, Remote access setups, networking with Ubiquity hardware. Sold SolarWinds antivirus (BitDefender) and backup solutions. Lots of interaction with customers to improve their service and hardware. Used SolarWinds MSP remote access for majority of support work.Small business required additional duties of collections, scheduling of projects, and marketing/networking efforts (increased client base by 23% over two years).

Redmond, Wa

• Primary duty: Clarify and support customer requests for server hardware using new and recovered assets reducing total cost of support and development.• Review server assets before disposal to recover usable assets and re-issue for added value to the organization (over $1M FY 2014).• Submit failed hardware for quick RMA returns adding additional value to organization by reducing need for higher stock levels in warehouse.

Microsoft @ Redmond, Wa

• Primary duty: Monitor and rapidly repair Dell & HP servers to maximize Test and Production server up-time.• Rack, configure and image servers to a base level for test & build customers.• Submit failed hardware for quick RMA returns.

Microsoft @ Redmond, Wa

• Started as individual contributor in Deployment and was quickly (3 months) assigned as Deployment Lead with addition responsibilities of Inventory control (30-40 lines with rapid turn-over).• Collect tasks from Triad leads and schedule/assign to Deployment team daily.• Process Warranty Returns and improve procedures for Inventory control.

Redmond, Wa

• Trained (3 weeks) and supported MS BPOS-S (Business Productivity Online Service – Standard) composed of MS Exchange, SharePoint, Communicator, and LiveMeeting online products.• Support customers via phone, e-mail and EasyAssist remote access software.• Training included: PowerShell 2.0, Migration to Online Services, Microsoft Vista OS support

Lynnwood, Wa

• On-site and remote control support of MS Small Business Servers of client small and medium size businesses.• Software supported: QuickBooks Pro, ACT! database, MS Office 2003/2007, Outlook/Exchange 2003• Monitor ticket queue and schedule jobs with customer.• Interface with customers to ensure their satisfaction with my work and maintain them as future customers.• Create invoicing documentation and forward work reports to Billing.• Document new and present customers network environments to facilitate future upgrades.

Microsoft @ Redmond, Wa

• Primary support of 8 user lab (install software, prepare test environments, troubleshoot test issues, procure needed equipment)• Assist team efforts (lab moves, server build-outs, Sr. troubleshooter)• Monitor & work off job queue that encompassed all of our 9 labs• Assist with inventory control of over 3500 line items.

Marysville, Wa

• Administration and support of all IT/IS assets to include Exchange Active Directory servers on both Windows 2000 and 2003 servers, printers, copiers, fax , all cell, BlackBerry and PBX phone equipment• Support customer base of over 70 users• Develop documentation for all systems including phone, server and end users• Responsible for compliance with SOX and Microsoft licensing requirements• Advise management team on how new technologies could affect location performance

Client-Server Programmer

Client-Server programmer - was able to study for a year while working full time.

Client-Server Programmer Program

Client-Server programmer certificate.