Kelly Smith Email & Phone Number

Chicago, IL, US

• Manage Revenue Capture backlog of product enhancements and defects
• Collaborate with various teams to build out feature requirements
• Review win/loss opportunities to trend areas of improvement
• Meet regularly with our customers allowing them to present their feedback
• Work closely with Engineering and Development to ensure business cases and customer satisfaction goals are met
• Analyze market and competition data to enhance our products to match and surpass current industry standards

Greater Chicago Area

• Achieved business goals by developing and implementing process improvements
• Planned, executed, and evaluated process improvement projects with cross functional teams
• Optimized process flows to meet project requirements
• Determined project scopes and schedules based on business requirements

Greater Chicago Area

• Continuously identify opportunities for process improvements to eliminate inefficiencies
• Work cross-functionally with technical and functional teams to create product enhancements to improve client experience
• Track and trend metrics and conduct data analysis to identify root cause and present to executive teams
• Integral team member working closely with Project Managers, Consultants, Account Managers, Engineers, Developers, and Analysts on various types of projects
• Lead and/or participate in applicable (internal and client facing) meetings by providing detailed, yet relevant information
• Responsible for on-boarding and training new hires and become a primary resource

Greater Chicago Area

• Performed updates and ongoing maintenance to data elements to uncover missed charges and coding variances
• Developed and maintained evidence-based charge integrity predictions using SQL
• Recommended and assisted in implementing solutions to complex issues
• Participated actively in applicable meetings, discussions and other such undertakings relevant to Charge Integrity
• Effectively executed project plans while revising plans as dictated by evolving needs and/or requirements

• Responsible for the review and processing of hospital charges in reviewing documentation and charge capture processes for accuracy and completeness
• Facilitates proper charge capture, billing, and adjudication of claims in accordance with standard billing policies and reimbursement principles, clinical documentation practices, and CPT/HCPCS and ICD coding through.
• Provides training to staff engaged in billing data entry and related charge-capture/reconciliation activities to ensure procedures are understood and that charges booked are timely, appropriately, accurately, and.

• Reported to EVP, CFO, CIO
• Participated in all executive meetings focusing on budgeting and finances as required
• Worked with VP Site Admin - CHM on creating an overall scorecard with the overall score for each department and a detailed spreadsheet/scorecard for Bariatric, Medical Imaging, Cardiac Rehab, Behavioral Health, Crisis.
• Consolidated CPC visits data into one workable document which includes an analysis by sites, physician, and specialty
• Shadowed multiple directors in the Medical Imaging department, Human Resource Development department, Surgical Services department, and Emergency department
• Attended a two day Leadership Development Training

Bachelor Of Science (Bs), Health Services Administration

Education record

Cheerleading – 4 years