Kelly Beth Costello Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Managed a book of customers accounts running and designing Social Ads on Facebook and Instagram. Assisting the account management team in selling ads whose primary focus was email marketing. Retained the majority with proactive scheduling, overall excellence in quality expectations, and delivering results.

Austin, Texas Area

-Owning and managing relationships with with a portfolio of clients.-Answering general questions, troubleshooting, and technical support across various channels.-Retaining clients through exceptional interactions with OE’s customers.-Sourcing quality referrals from those customers’ networks. -De-escalating difficult situations and coming to a place of mutual understanding.-Fulfillment / Implementation - Technical and strategic set-up appointments with new and existing customers. -Representing and advocating for our customers in conversations with other departments (Product, Engineering, Sales, etc) -Identifying areas of opportunity in our customers’ marketing and advertising strategies and increasing OE’s share-of-wallet-Driving renewals by engaging existing customers around the successes of the partnership.-Working efficiently across systems including but certainly not limited to SalesForce, Zendesk, Microsoft Office, G Suite, and Slack. -Meticulously documenting everything along the way.-Designed and ran social ads on Facebook and Instagram

Austin

LeadingReach is a freemium model like LinkedIn that is replacing the fax machine and all referral communications to improve HIPPA compliance and the patient experience.-Retained 99% of offices requesting to leave the free network wishing to going back to traditional faxing.-Cold Called to get office’s using the free platform to manage referrals and onboard paid accounts.-Set, Heald, and Closed Sales Demos as a top producer.-Designed our customer journey and internal process including linguistic improvements in discourse.-Troubleshooting with clients and providing feedback to product teams.-Created 3 teams with Confluence documents for best practices and clear cut protocols.-Assisted office’s in setting up their referral network on the platform while building a team to manage that function.-Trained and coached new sales team members from a group of 1 to a group of 14 sussing out their strengths.-Managed the highest risk parts of the network to ensure adoption in key areas nationally-Intervened on offices opting out of, the network saving 100% of the network from going back to faxing-Worked directly with the CEO, Co-Founder, and VP of enterprise sales managing at risk contracts and their network.-Worked with the product and development teams on implementing timeframes for the roadmap of requested features and testing for quality and bugs. -Worked directly getting beta clients and reference champions to speak with office’s balking at implementation.

Austin, Texas Area

Inbound calls that resulted in sales with a high survey return rate of 100% satisfaction. Averaged $700 an hour or about $1,200-$300/hour. My customers went beyond the box and I managed to de-escalate several situations before transfering to other departments.

Austin, Texas

Summary: Worked with customers and internal departments to deliver solutions that increased the retention rate by streamlining communication, knowledge, and procedures.• Assessed issues with internal process to improve customer experience across multiple teams• Provided product feedback to upper management• Trained employees• Monthly presentations on competitors and other factors that caused cancellations• Answered customer emails, voluntarily, as flex support when my duties were satisfied

Austin, Texas Area

I learned how to set demos via cold callingI learned how to run demos and close themMaintained over 100 cold calls a dayMaintained several demos dailyMaintained 6 or more sales per month Promoted to Retention which jumped over 2 other promotions

Austin, Texas

I sold my art on display and served guests, assisted bartending and expoing, and trained staff. I recruited for high volume seasons such as UT sport events and the like at the Frank Erwin Center, SXSW, etc.

Georgetown, Texas

I cared for children 18 months in age to 9 years old.

Austin, Texas

I oversaw production and found ways to increase productivity. I sold the product on weeknights and weekends at farmers markets, wine festivals, and other vendor events. The team was demoralized so I trained them to sell so they could make commission and help to recruit mor staff. I sought new venues and we expanded production and staffing.

Santa Monica, California

Graphic and web design; E-COMMERCE site construction, design, maintenance. I added new pages, made comparison charts, redesigned aesthetics and copy. I used the following to redesign images from manufacturer's images and create logos and layouts for websites. Photoshop, Dreamweaver, HTML, Yahoo stores, Yellow pages, keywords, H-tags, backend site inventory, and provided productivity reports.

Austin, Texas

I assisted with prepping props, drawing in the main characters sketchbook, set prep, some grip and gaphing work.

Austin, Texas

Made pre-production phone calls and scheduled head shots for the talent scout. Assistant to the production crews.

Fayetteville, Georgia

Weeding, raking, laying soil, sod, rock at homes, schools, and companies.

Savannah, Georgia

The Frieseke exhibit had a large amount of merchandise I sold and ran the register for. I also hillighted architectural features of the room for the tours.

Savannah, Georgia