Kelsey Mclaughlin Email & Phone Number

Certified in Customer Success Management (CCSM) with a strong foundation in hospitality and a passion for crafting exceptional guest experiences. Throughout 14 years in the dynamic restaurant industry, I've honed my skills in customer relationship management, team leadership, and operational efficiency. My journey has been marked by recognition for innovation and dedication, earning me the title of Employee of the Month on multiple occasions.In addition to my hands-on experience, I've successfully transitioned into strategic roles, developing comprehensive marketing strategies and managing cross-functional teams. My capstone project involved creating a strategic marketing plan for a prominent brand, showcasing my ability to analyze market trends, position brands, and drive growth through calculated campaigns.My commitment to excellence has been recognized through Dean's List honors and a demonstrated history of cultivating lasting client relationships. As a lead bartender, I've not only optimized daily operations but also fostered a culture of education, training new team members in the art of mixology and upscale service.I am enthusiastic about channeling my expertise and transferrable skills into the field of customer success management, where I'm excited to leverage my strategic thinking, creativity, and commitment to customer satisfaction to contribute to business success.