Kelsey Sheppard Email and Phone Number

• Managed a large team in the delivery of core business KPI and concept expectations. Responsible for seasonal sales income of over 0.75 million euros, and continually exceeding guest service targets and expectations.• Coach and train staff members for successful development within the business, effectively managing underperformance using business guidelines and setting high standards through leading by example.• Monitors team performance levels and ensures resources are effectively utilised to meet business priorities.• With excellent communication and negotiation, implementing clear strategies and deadlines with suppliers and hotel partners to support business goals and outcomes. Successful auditing and monitoring of KPI’s and initiatives to support successful delivery.• Co-ordinate timelines and deadlines between staff and suppliers, to meet and achieve end goals that were aligned with business requirements, values, vision and goals• Plan and implement flexible working schedules across a diverse range of roles, coordinating successful programming, adapting to change and offering flexible solutions to meet business needs• Empowering staff, promoting independent working and supporting the teams in serious or high-level cases.• Accountable for business assets, providing monthly spend reports to the business units

• Responsible for the recruitment of internationally posted employees over a range of job roles.• Collaboration with department managers, pro-actively identifying hiring needs, active use of social media and networking channels to drive candidate interest.• Shared responsibility of the recruitment cycle, following the candidate profile from initial application and screening through to interview stage, making use of reliable and business-focused recruitment and selection methods. Providing constructive feedback and supporting future applications to strengthen future campaigns.• Clean understanding of business needs, adapting methods to focus on, and deliver results that strengthen the recruitment process.