Kelsey Sheppard Email and Phone Number

•Manage Target account, the 2nd largest retail account at Abbott. •Responsible for the order management, customer service, and problem solving for internal accounts, primarily Target•Proactively manage purchase order (PO) fill rates, on-time shipping, and fine disputes for cost avoidance•Process and monitor manual PO sets to eliminate plant cuts, secure truckloads, and guarantee timely deliveries•Collaborate effectively with internal teams, including Deployment and Transportation, to ensure product successfully gets from A to B•Support account contacts to ensure coordination, including facilitating transitions to new systems•Confirm price changes transmit accurately and communicate to Sales, Supply Chain, and Price Planning on any issues•Provide backup support on order management for large customers such as Amazon and Sam’s Club•Provide backup support for Returns team, including creating Return Authorizations and credits to customers

• Supervise a team of 5 employees who process nearly 1,000 monthly claims within 3 departments• Ensure departments meet weekly and monthly claim deadlines and assigned processing quotas• Implemented a meal inventory spreadsheet to reconcile over 100k units of shelf stable meals between supplier and individual regional vendors• Prepare and execute vendor contracts for state approval to serve meals under 2 federal nutrition programs• Enter weekly data claim submission into state software to secure a regular cash flow for the agency• Develop and maintain positive vendor relationships to ensure meals are made, ordered, and delivered to over 300 summer and afterschool programs • Continue to do Afterschool Data and Project Coordinator duties

• Processed claims for reimbursement in compliance with federal, state, and organizational regulations• Ran reports from software to analyze and improve site performance to minimize meals wasted• Oversaw and tracked daily meal usage, delivery issues, and general comments from all sites to improve program quality • Processed weekly vendor invoices to ensure payments were made in a timely and accurate manner• Managed a food cost worksheet that tracked meals paid for versus meals claimed to confirm reimbursement from state was accurate• Coordinated between vendors and sites to ensure proper delivery of thousands of meals daily and troubleshoot delivery issues on both sides• Was awarded Employee of the Quarter within first year of employment

• Managed receiving and labeling of mother's human milk (HM) by inputting information into the barcoding system • Prepared feedings following established procedures by thawing, fortifying, and labeling bottles • Communicated with appropriate nursing personnel for assistance with daily order changes and feeding order clarification• Ensured safe and sanitary work surfaces for HM preparation and in between individual patients to follow aseptic technique

• Assisted in data entry to ensure ease of contacting current and future clients• Updated spreadsheets and utilized Google Sheets and Microsoft Office programs• Contacted county offices to obtain licensing information

Greeted all customers and inquired their needsAnswered all phone calls and directed to respective coworkerHandled fax machine, printer and filing

· Served diverse clientele in an upscale setting · Successful at constantly delivering the highest quality of service · Coordinated with banquet managers to fully execute social functions and banquet events · Maintained effective flow of service behind bar· Kept bar/work area clean and in compliance with bar standards

· Served as an example to fellow team members and guests through customer service, attitude and performance· Researched current zoological studies, related to maintaining safe and healthy environments for animals within a science center setting · Cared for animals through ensuring sanitized, clean enclosures and meal preparation according to given dietary schedule to guarantee survival of animals · Recorded data and recommended other species that would complement existing habitats