Kelsey Wright, Clms Email & Phone Number

Columbus, OH, US

• Respond to client questions and issues including bugs, feature requests, and business processes primarily through a web-based ticketing system and support line.
• Work directly with clients, as well as Development and Quality Assurance teams to identify, triage, and resolve system issues.
• Perform production support hand-off presentations, support tool training, and other ad hoc training as needed, using Zoom Meeting or other web-hosted service.
• Document frequently asked questions and prepare knowledge-based content.
• Document requirements and user stories for production issues and feature requests.
• Coordinate with various teams to prioritize tickets, analyze root cause, and assist in efficient resolution of all production processes.

Columbus, Ohio Metropolitan Area

• Provided outstanding service to both internal and external partners.
• Served as the primary point of contact in mentoring/coaching the supply chain.
• Analyzed supplier data and provided a quarterly optimization summary to clients.
• Accurately documented and managed supplier performance improvement plans.

• Served as the primary point of contact for 200+ associates across four client groups.
• Advocated on behalf of associates by gathering feedback and identified and pursued conflictresolutions to assist in improving client relationships.
• Efficiently collaborated with other team members and departments(Recruiting,Client Services, Human Resources, Benefits, and Payroll) to seek proactive communication initiatives with assigned external associates.
• Conducted coaching and feedback conversations in a timely manner.
• Analyzed trends and supported in conduct reporting, research, and audits.

Columbus, Ohio, United States

Columbus, Ohio Area

• Reviewed and assessed resumes submitted by jobseekers to determine candidate matches based on skills and experience.
• Analyzed and identified candidate, role, and market trends to increase service satisfaction for the candidate and client.

Muncie, Indiana Area

- Reported online reviews and feedback from greenhouse visitors - Developed an optimal posting schedule, considering web traffic and customer engagement metrics- Oversaw social media accounts’ layout- Suggested new ways to attract prospective customers, like promotions and competitions

Muncie, Indiana, United States

-Analyze social media accounts for the Department of Journalism at Ball State University-Provide analysis report for social media accounts to clients weekly-Assess and interpret reports for the client-Formulate feedback and suggestions for the client-Provide a monthly report for the client which includes an analysis of progress for the Department of.

Ball State University

-Lead the development of the media plan for the 2018 Ocean Spray NSAC Campaign -Successfully created and enhanced the media plan-Placed first in our division at the National Student Adverting Competition

Ball State University

-Conducted in-depth research on our client-Prepared and presented proposals for potential campaign projects-Collaborated with team members to produce new and innovative content

Columbus, Ohio Area

Researched and implemented strategies for pay per click marketing, search engine optimization, conversion optimization and data analytics.

Coldwater, OH

Celina, Ohio