Kelsey Carter, Shrm-Cp, Mcpc Email & Phone Number

Madison, Wi, Us

Seattle, Wa, Us

-Develop and execute the overall L&D strategy for the firm, inclusive of gathering business needs, conducting learning needs assessments, and creating curriculum and education plans-Create training development framework and oversee/support content development efforts-Manage and administer learning catalogs, LMS reporting and compliance requirements-Lead Employee Experience initiatives, such as Connection Hubs and External Learning Stipend Program-Manage vendor relationships and overall L&D budget-Manage a team of instructional designers & coordinator

Seattle, Wa, Us

As a dedicated Learning & Development Manager at Point B, I lead our Learning function and orchestrate transformative initiatives that enrich the capabilities, performance, and engagement of our workforce.Key Highlights & Achievements:• Strategic Learning Leadership: I shape and execute comprehensive learning strategies, empowering our team.• Holistic Instructional Design & Learning Delivery: Guided program design and delivery, harmonizing growth and development initiatives.• Operational Excellence and Efficiency: I optimize operations, reclaiming over 200 annual work hours, fueling productivity.• Innovative Learning Experience and Enhanced Learning Platform: I enhance our learning management system with intuitive UI/UX design, leveraging HTML coding for enriched interaction, seamlessly integrating core skills.• Mission-Critical Projects and Collaborative Excellence: I steer vital cross-functional projects, aligning processes and integrating systems. Orchestrated integration of Workday system, propelling mid-year process success.Key Attributes:• Leadership Luminary: I lead successful projects, fostering collaboration and achieving remarkable outcomes.• Strategic Visionary: I analyze intricate data, guiding our organization with precision and insight.• Collaborative Dynamo: Forge impactful relationships, driving mutual success.• Results-Driven Maven: Timely outcomes aligned with business goals.• Continuous Learner: Always eager to embrace growth through learning.Special Roles:• BRG Leader for Women in Operations: Guiding and fostering a supportive environment for women within our operational landscape.• DEI Champion for Operations: Advocating for diversity, equity, and inclusion to drive positive change and a sense of belonging.• Foundations (Onboarding) Partner: Empowering new team members through a seamless onboarding journey to ensure their success.

Seattle, Wa, Us

Seattle, Wa, Us

Madison, Wisconsin, Us

First-line resource and functional support across all HR disciplines for 2 offices, with 230 + employees and 50 + retirees during all sections of the employee life cycle. Administer employee benefits, a key resource for onboarding and off-boarding, training design and implementation, and internal communications.𝑲𝒆𝒚 𝑨𝒄𝒄𝒐𝒎𝒑𝒍𝒊𝒔𝒉𝒎𝒆𝒏𝒕𝒔:★ Partnered with HR and IT teams to revamp the onboarding experience, enhancing and streamlining communication across internal teams and with the new hire for a better employee experience.★ Created, recorded, and implemented 2 training videos that rolled out to 106 employees and were implemented in employee onboarding training for time reporting management for both people leaders and staff members. 𝑨𝒅𝒅𝒊𝒕𝒊𝒐𝒏𝒂𝒍 𝑲𝒆𝒚 𝑭𝒖𝒏𝒄𝒕𝒊𝒐𝒏𝒔:• Ensure existing employees preboarding/onboarding experience was excellent from emails to communications continually improving the process based on feedback from new hires. Cross-functionally collaborated with Business Units to continuously improve and evolve the onboarding process from preboarding, day 1, and the first 90 days. • Pioneer and institute programs that develop and continuously improve internal customer satisfaction initiatives, championing employee development programs, and creating rewarding work environments.• Design and create learning content. Engage audiences across a spectrum of levels, functions, and needs, including in-person workshops, webinars, virtual instruction. • Lead and facilitate training sessions, also coordinate a training team to provide full training accessibility.• Administrator and content creator for Human Resources Information Systems (HRIS), Learning Management System (LMS), and Intranet systems.• Additional responsibilities include Reconcile payroll and invoices for insurance, HR, and facilities. Serve as facilities vendor liaison for 2 offices, create reports and data for payroll, invoicing, diversity, and more.

Chicago, Illinois, Us

Top performer in a team of 20+ titling representatives and served as a leader, trainer, and special projects manager to ensure the highest quality for the bank client and their customers. Ensured accuracy and helped develop training programs for process improvements including documented resources and call coaching. ★ Champion of employee productivity, engagement & retention. Managed multiple full-lifecycle continuous improvement projects, resulting in improved performance metrics and internal customer satisfaction ratings.• Identified training needs and ensured proper training was developed and provided.• Trained new employees on related policies, procedures, and operational efficiencies.• Identified operational inefficiencies and suggests changes through procedural modifications.

Rochester Hills, Mi, Us

HR resource for 300+ employees in 2 manufacturing plants. Screened and interviewed potential employees as well as coordinated temporary employees with 3 agencies. ★ Conducted day 1 orientation and safety training across both plants.• Maintained employee records data in HRIS and other HR systems as well as reconciling payroll and timekeeping.• Administered benefit programs such as health, vision, and dental.• Knowledge of and ensured compliance with HR regulations and state law.• Investigated and addressed employee relations concerns.• Handled all FMLA and Workman’s compensation requests.

Chicago, Illinois, Us

Primarily responsible for the day-to-day operations in the loan servicing department and training new staff.★ Filed titling liens, ensured title accuracy, researched discrepancies, and instructed new hires in department policies and procedures.

Bachelor Of Business Administration - Bba, Management And Human Resources

Transfer Student, Uw Connections Program