Kelsey Carter, Shrm-Cp, Mcpc Email & Phone Number

Madison, WI, US

Seattle, WA, US

-Develop and execute the overall L&D strategy for the firm, inclusive of gathering business needs, conducting learning needs assessments, and creating curriculum and education plans-Create training development framework and oversee/support content development efforts-Manage and administer learning catalogs, LMS reporting and compliance requirements-Lead.

Seattle, WA, US

• As a dedicated Learning & Development Manager at Point B, I lead our Learning function and orchestrate transformative initiatives that enrich the capabilities, performance, and engagement of our workforce.Key.
• Strategic Learning Leadership: I shape and execute comprehensive learning strategies, empowering our team.
• Holistic Instructional Design & Learning Delivery: Guided program design and delivery, harmonizing growth and development initiatives.
• Operational Excellence and Efficiency: I optimize operations, reclaiming over 200 annual work hours, fueling productivity.
• Innovative Learning Experience and Enhanced Learning Platform: I enhance our learning management system with intuitive UI/UX design, leveraging HTML coding for enriched interaction, seamlessly integrating core skills.
• Mission-Critical Projects and Collaborative Excellence: I steer vital cross-functional projects, aligning processes and integrating systems. Orchestrated integration of Workday system, propelling mid-year process.

Seattle, WA, US

Seattle, WA, US

Madison, Wisconsin, US

• First-line resource and functional support across all HR disciplines for 2 offices, with 230 + employees and 50 + retirees during all sections of the employee life cycle. Administer employee benefits, a key resource.
• Ensure existing employees preboarding/onboarding experience was excellent from emails to communications continually improving the process based on feedback from new hires. Cross-functionally collaborated with Business.
• Pioneer and institute programs that develop and continuously improve internal customer satisfaction initiatives, championing employee development programs, and creating rewarding work environments.
• Design and create learning content. Engage audiences across a spectrum of levels, functions, and needs, including in-person workshops, webinars, virtual instruction.
• Lead and facilitate training sessions, also coordinate a training team to provide full training accessibility.
• Administrator and content creator for Human Resources Information Systems (HRIS), Learning Management System (LMS), and Intranet systems.

Chicago, Illinois, US

• Top performer in a team of 20+ titling representatives and served as a leader, trainer, and special projects manager to ensure the highest quality for the bank client and their customers. Ensured accuracy and helped.
• Identified training needs and ensured proper training was developed and provided.
• Trained new employees on related policies, procedures, and operational efficiencies.
• Identified operational inefficiencies and suggests changes through procedural modifications.

Rochester Hills, MI, US

• HR resource for 300+ employees in 2 manufacturing plants. Screened and interviewed potential employees as well as coordinated temporary employees with 3 agencies. ★ Conducted day 1 orientation and safety training.
• Maintained employee records data in HRIS and other HR systems as well as reconciling payroll and timekeeping.
• Administered benefit programs such as health, vision, and dental.
• Knowledge of and ensured compliance with HR regulations and state law.
• Investigated and addressed employee relations concerns.
• Handled all FMLA and Workman’s compensation requests.

Chicago, Illinois, US

Primarily responsible for the day-to-day operations in the loan servicing department and training new staff.★ Filed titling liens, ensured title accuracy, researched discrepancies, and instructed new hires in department policies and procedures.

Bachelor Of Business Administration - Bba, Management And Human Resources

Transfer Student, Uw Connections Program