Kelsey Lee Email & Phone Number

United States

New York, New York, United States

New York, New York, United States

-Facilitate global referrals within the Connect community from request to close for over 14,000 agents in the community-Strategize growth across various segments to increase and scale real estate transactions and lead generation -Identify and oversee recruitment process for growth across new markets-Build processes and operating procedures for scale and workflow optimization to translate into customer satisfaction and retention

New York, New York, United States

-Managed 12 blended Transaction Coordinators and Commission Specialists to support end to end real estate transactions for 500+ real estate agents-Represented the Transaction Operations department in the launch of 5 expansion states in 2021-Responsible for agent escalations in regard to finance commissions and local compliance regulations-Collaborated with regional leadership in 5 Midwest states to align on company policies-Presented to Senior Leadership metrics in regard to established KPI’s, OKRs, department service level of agreements, and productivity metrics on a weekly cadence

New York, New York

-Managed facility operations in a flexible workspace totaling over 75k sq. ft. for 700+ Members -Responsible for showings and lease negotiations of 160 private offices and Membership sales-Strategized marketing and sales initiatives to include digital outreach, social media, and partnerships-Hired, trained, and managed 4 full time employees, and seasonal part-time employees

New York, New York

-Oversaw four Managers to build relationships in the wellness space to generate membership sales-Recruited health and wellness brand ambassador influencers for marketing purposes-Created 3-4 weekly events and managed in-event experience and talent oversight

Brooklyn, New York

-Managed managerial staff and 20 part-time employees-Created standard operating procedures for employees and overarching departments-Forecasted sales goals and strategized to achieve daily and quarterly metrics to present to investors

New York, New York

-Sourced new business relationships with schools, NYC parks, and communities -Forecasted quarterly equipment and apparel demands for 13 U.S. regions and U.K. office

Greater New York City Area

-Managed optimal scheduling of 200 part time employees to ensure cost saving benefits-Sourced preferred vendors and negotiated pricing for equipment and apparel -Collaborated with Marketing Department to drive growth and promotional initiatives

- Managed daily business and facility operations of a 62,000 sq. ft. facility - Oversaw and allocated $1 million+ budget - Purchased and contracted management of equipment and software licenses on an annual and multi-year cadence- Led all facility and departmental projects from inception to completion- Worked in interdisciplinary function with other departments and represented the department across campus and on committees

-Instructed one credit class to undergraduate students with classroom sizes ranging from 8-30 students-Created curriculum based on the Social Change Model to include personal and community values

Greater Los Angeles Area

- Managed operations and scheduling of programs and events through 25Live scheduling software- Responsible for hiring, training, and managing upwards of 150 part-time students and full-time staff members- Carefully screened and evaluated potential lifeguard hires according to American Red Cross standards- Created marketing materials to promote programs and events through print and social media outlets

San Francisco Bay Area

- Assisted Senior Director with special programs; served as Chair/Co-Chair on all events- Supported Associate Director with operations management, including hiring and training- Piloted EMS and consulted on implementation for entire university scheduling- Generated and monitored schedules for 170 weekly events- Aided marketing initiatives with social media and print materials

San Francisco Bay Area

- Accountable for consumer satisfaction; liaison between patrons and staff- Reconciled revenue of $1.5 million- Enforced policies and procedures to ensure the safety throughout building

- Interacted and engaged with clients and potential members- Arranged sale of facility offerings- Crafted and presented recommendations for program improvements

- Organized game-day recognition; including televised segments- Entrusted with influencer management- Structured on-site corporate events and partnerships

Stanford, California, United States

- Produced customized media and marketing campaigns for collegiate partners- Coordinated and executed game-day promotions- Served as liaison between Learfield Sponsorship and Stanford Marketing Departments

Masters, Sport Management

B.A., Exercise & Sport Science