Kelsey Robinson Email & Phone Number

Santa Cruz, California

Needs Assessment & Delivery: Collaborated with departmental managers to pinpoint training needs, design custom workshops/programs, and deliver effective skill-building sessions.New Hire Integration: Designed and facilitated highly-rated new hire orientations, effectively onboarding employees while ensuring alignment with company culture and values.

Needs Assessment & Analysis: Conducted thorough needs assessments to identify skill gaps and formulated targeted training solutions to address organizational objectives.Program Design & Delivery: Led the development of a 6-month Service Supervisor Academy and implemented 14 training programs, enhancing employee skills and streamlining processes.Evaluation: Annual evaluation of training initiatives, providing qualitative and quantitative feedback to gauge effectiveness,and inform future improvements.Talent Management: Partnered with HR Managers to support talent development functions, including competency assessments, development plans, and succession planning.Project Management: Assisted in training and integration of a new online chat platform and company wide phone system. PM for new employee engagement platform launch as well as the training, implementation, and communication for the new program.Leadership Development: Host monthly meetings in partnership with the VP of Member Services that focus on team development and operational training and initiatives.Cross Departmental Relationships: Work closely with department managers to develop targeted workshops to encourage growth and engagement while also increasing soft skills.Onboarding: reevaluated and designed a new onboarding and job preparedness program to increase employee retention and engagement in culture while ensuring employees feel better prepared for their role.

● Promoted to Member Service Supervisor September 2017● Became the Marketing Liaison in April 2016● Communicate with Managers and Team Members about daily schedule, alloperations, member service and product related concerns in a timely manner● Oversee the growth of Team Members, through certifications and team bondingexercises● Mentor Team Members● Schedule and participate in personal meetings with Team Members with thepurpose of analyzing team moral and meeting with other managers to troubleshootand solve any problems● Conduct 90 day and 6 month reviews of new employees● Go to Community Service events● Promote a fun and friendly environment so that our members enjoy coming intoour branch● Identify, investigate and respond to member concerns in a timely manner byinteracting with various related departments.● Assist in organizing team and other meetings for the purpose of training, discussionand process improvement.● Help keep the branch fully stocked by coordinating with our Supply Carrier● Help with interviewing potential employees for the company● Assist with onboarding new employees at my location

Assisting Supervisors with everyday tasks and helping them learn new techniques with Google Docs, and other Word processors, along with other Personal Assistant needs.• Maintaining a floor of 38 residents, and being an emergency responder for up to 800 residents and conference guests where I act as a mediator between conflicting rooms or roommates, organizing and implementing programs, being a counselor for residents, and being an enforcer of policies and regulations.• Administrative skills such as check-in and check-out procedures, housing forms, mail procedures, and customer service.• Planning and implementing of three Late Night alcohol alternative event for 4,000 students• Helping with interviews by aiding in a process of hiring 102 students staff members• Write formal reports for emergency situations and judicial disciplinary actions