Kelsey Stone Email & Phone Number

Valdosta, Georgia, United States

• Responsible for insurance payment posting, denials management, appeals, and A/R follow-up for assigned accounts • Researches and analyzes denial data and coordinates denial recovery responsibilities. • Identifies, analyzes, and researches frequent root causes of denials and reports to management with possible action plans for resolution. • Prioritizes activities to work denials and AR in a strategic manner to avoid untimely filings. • Monitors insurance carrier networks issues (ex OON) and underpayments • Demonstrates a good working knowledge of CPT, ICD10, and HCPCS codes as well as remaining current on regulatory coding changes. • Leverages web portals, phone/fax communication, forms, and any other means necessary for denials and AR follow up • Ability to review and interpret clinical documentation/med records as it pertains to coding accuracy and support for claim reconsiderations and appeals

Valdosta, Georgia, United States

• Using customer service skills to take inbound calls from customers regarding their power bill, startingnew service, transferring service, taking payments, etc.• Offer optional products & services to home owners• Using scripts while processing credit checks, also throughout calls to implement appropriate call flow and give customers important information before releasing calls

Marietta, Georgia, United States

• Answer incoming calls from property managers or sales reps to place new orders for flooring inapartment units, keying orders• Fulfill orders using Zendesk in between phone calls• Pay close attention to detail by checking unit history when only doing a partial replacement

Dublin, Georgia, United States

• Engage with customers about our wireless deals with Verizon and AT&T in Walmart Electronicsdepartment• Run credit applications for new accounts, upgrades, add new line• Activate new phones, email setup, data transfer, port in numbers, tech support, first bill review

Valdosta, Georgia, United States

• Answering phone calls/emails, transferring calls, take messages, check mail, mail out invoices• Review contracts/payment plans and update Excel sheet when following up with clients or takingpayments• Calling pallet vendors to arrange buying in bulk, scheduling pickup or delivery• Assist with marketing on social media to get more clients

Valdosta, Georgia, United States

• Call Center environment for DME company; Started out as a phone CSR, then grew to learn all otherdepartments within the company (order entry, calling doctors, qualifying doctor orders/testing/sleep studies andcoding in HCPCs, ICD-10, and insurance checklist guidelines, insurance verification, obtaining authorizations,calculating copay, scheduling appts, etc.)• Promoted to team leader over platinum which handles special orders for referrals nationwide. To makesure orders processed timely and accurately, and to be available for any questions reps have.• Host conference calls with branch managers to review previous day's orders via Excel spreadsheet