Kemi A. Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

- Conducting thorough analysis of transactional data to identify suspicious patterns or anomalies indicative of fraud.- Utilizing advanced fraud detect tools and techniques to monitor and investigate suspicious activities across multiple channels.- Collaborating closely with cross-functional teams including Risk Management, Operations, and Customer Support to mitigate fraud risks effectively.- Reviewing alerts and reports generated by automated fraud detection systems, taking prompt action to investigate and resolve flagged incidents.- Developing and implementing fraud prevention strategies and controls, continuously enhancing our fraud detection capabilities.- Preparing detailed reports and documentation on fraud incidents, investigations, and mitigation strategies.- Providing training and support to colleagues on fraud awareness and prevention measures.

Portland, Oregon Area

Assessed, identified, and evaluated potential risks based on customer transactions. The use of data analysis, statists, and other methods to predict and mitigate risk, and develop strategies to manage and minimize potential threads, and maintained a quality average score of 94%. Strong background in Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations and compliance, which included identifying and reporting multiple suspicious transactions and attempted account takeovers. Completed mandatory specialized training in AML/KYC compliance, in addition to staying current with industry requirements and best practices. Analyzed and reviewed business onboarding applications for potential fraud by utilizing various risk tools, policies, and procedures. In addition,I worked closely with various departments to ensure a smooth and seamless onboarding experience for our clients. Facilitated training new agents on new and existing policies and procedures, enhancing team performance by 25%Maintained and updated risk and compliance policies on our public site and internal intranet. I also utilized tools and systems to track and manage document updates, adhere to established deadlines, and make sure all necessary information is properly documented and organized. By taking a proactive approach and staying organized, I am able to effectively manage document maintenance and updates to prevent any issues or potential issues.Collaborated with other departments on time sensitive goals and projects. This included navigating complex regulatory requirements, addressing non-compliance issues, and managing stakeholder expectations. As a result, we reduced regulatory risks, enhanced operational efficiency, avoided potential penalties, and a 20% decrease in escalated customer complaints.Proficient with such programs as Salesforce, Confluence, Slack, Clear Investigation Software, Jumio, Microsoft Office, etc.

Portland, Oregon Area

Temp agency - Performed general office duties such as copying, scanning, and faxing documents; managed executive calendars, scheduled meetings, and assisted with project coordination and event planning.

Assisted customers with orders, questions, concerns, via phone and web chat, while striving to provide excellent service and resolving problems efficiently.Implemented a new and improved customer feedback system, which boosted customer service satisfaction by 25%.Trained and mentored new employees, enhancing team performance by 20%.

Woodland Hills, Ca

Assisted customers with booking and planning their travel arrangements over the phone and e-mail. Handled any changes or cancellations to bookings, assisted with travel insurance, visa requirements, and other travel related services.

Quincy, Ma

Assisted customers with their questions, concerns, and issues regarding their health insurance coverage. This included helping customers understand their benefits, explain their medical bills, assist with finding in-network providers, and resolve any problems or disputes that may arise.

Master'S Degree, Business/Corporate Communications

Bachelor'S Degree, Business/Corporate Communications

Activities and Societies: Volunteer: Regis College VIlla El Salvador (March 2005 - April 2005) This included cultural immersion, providing.