Kemi A. Email & Phone Number

Portland, OR, US

Portland, Oregon, United States

- Conducting thorough analysis of transactional data to identify suspicious patterns or anomalies indicative of fraud.- Utilizing advanced fraud detect tools and techniques to monitor and investigate suspicious activities across multiple channels.- Collaborating closely with cross-functional teams including Risk Management, Operations, and Customer Support.

Portland, Oregon Area

Assessed, identified, and evaluated potential risks based on customer transactions. The use of data analysis, statists, and other methods to predict and mitigate risk, and develop strategies to manage and minimize potential threads, and maintained a quality average score of 94%. Strong background in Anti-Money Laundering (AML) and Know Your Customer (KYC).

Portland, Oregon Area

Temp agency - Performed general office duties such as copying, scanning, and faxing documents; managed executive calendars, scheduled meetings, and assisted with project coordination and event planning.

Assisted customers with orders, questions, concerns, via phone and web chat, while striving to provide excellent service and resolving problems efficiently.Implemented a new and improved customer feedback system, which boosted customer service satisfaction by 25%.Trained and mentored new employees, enhancing team performance by 20%.

Woodland Hills, CA

Assisted customers with booking and planning their travel arrangements over the phone and e-mail. Handled any changes or cancellations to bookings, assisted with travel insurance, visa requirements, and other travel related services.

Quincy, MA

Assisted customers with their questions, concerns, and issues regarding their health insurance coverage. This included helping customers understand their benefits, explain their medical bills, assist with finding in-network providers, and resolve any problems or disputes that may arise.

Master'S Degree, Business/Corporate Communications

Bachelor'S Degree, Business/Corporate Communications

Activities and Societies: Volunteer: Regis College VIlla El Salvador (March 2005 - April 2005) This included cultural immersion, providing.