Manage Top-tier support teams in the resolution of complex technical issues, software defects, and networking issues. Collaborated with design, release management, and executive teams to prioritize the resolution of field issues and the introduction of product improvements.Maintained positive relationships with customers, technical support, operations, design, and other cross-functional teams.Managed Technical Operations budget Capital and Operational expenses.Implemented Agile methodologies to improve problem resolution times and reduce fault frequencies.Resolved service-impacting issues with continuous improvement methodologies that prevented future occurrences and improved fault identification. Developed monitoring tools to monitor and self-heal multiple global production and lab systems.