Ken Mcguire Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, United States

Establishing and enforcing deal parameters for sales teamsCoordinating and fulfilling deal processes end to end (NDAs, legal & security questions, etc.)Calculating seller commissionsAuditing opportunities and deals to make sure established processes and policies are being followedAssisting in getting complex deals and exceptions across the goal lineBeing a source of truth for Sales and Operations as it pertains to executing dealsBuilding a deal desk that can scale as Sales grows and moves to other markets

San Francisco, California, United States

• Overhauled existing Salesforce loss reason structure to provide more accurate picture of why/to whom Axiom loses deals• • Secured cross-functional buy-in from stakeholders across the Executive Leadership Team for proposed changes to existing processes• Collated and analyzed Salesforce CRM win and loss data inputs, preparing reports and visualizations for senior leadership on a monthly and quarterly basis • Investigated data outliers and discrepancies in reporting, and suggested improvements to bring data from different sources into alignment with each other• Converted qualitative responses from client interviews into quantitative data points, and analyzed this data to communicate overall client attitudes about Axiom and its value proposition relative to the market• Developed training materials for sellers with strategies for obtaining competitive intel from clients, and for best positioning Axiom against competition sellers may encounter in the field• Designed and implemented automated Qualtrics survey sent to clients upon closure of opportunities

San Francisco, Ca

• Acted as liaison between product team and business teams for new features, including close collaboration around the launch of several new internal products. Conducted troubleshooting and bug reporting, made suggestions for new features, and tested products before they went live• Developed process improvements within commercial team• Matched legal talent with clients at various Fortune 500 for secondment and ad hoc needs by evaluating attorney resumes and conversing with attorneys directly to determine skillset and cultural fit for client needs• Crafted thoughtful proposals of relevant attorneys and pricing to clients based on client needs and budgetary restraints• Scheduled interviews between hiring attorneys at client companies and Axiom candidates• Interviewed prospective lawyers to determine Axiom model fit and subject matter knowledge• Effectively managed competing priorities to ensure all projects and client needs were fulfilled in a timely and effective manner

• Co-led new line of business• Resolved escalated client issues and projects in partnership HR representatives from client, the Client Service Executive, and external consultants utilizing the Microsoft Suite and SOBI reporting• Traveled to meet with clients and resolve customer and client issues at client site, as well as to discuss benefits and to promote various health programs and incentives• Trained consultant partners on new processes and systems• Processed member claims for multiple product lines, including HMO, PPO, and HRA• Interviewed prospective team employees

• Resolved client issues regarding medical, pharmacy, and dental lines of business• Performed managerial duties to cover manager PTO, and assisted in setting a schedule for fellow call representatives• Designed training materials to help fellow associates learn new systems