Ken Nelson Email & Phone Number

Plan and direct US sales and marketing policies, objectives and initiatives that involve national retail accounts for IDT Telecom. Responsible for developing and implementing strategic marketing plans, sales plans and forecasts to achieve company objectives for IDT products and services.• Consistently achieve multi-million dollar Annual Gross Revenues.• Signed new multi-million dollar contracts with Costco, Rite Aid, and BJs Wholesale Club.• Annually resign all existing contracts that are in place at IDT.• Negotiated contact with Verizon to carry legacy phone card traffic.• Sold PINS to Verizon for a multi million dollar class action law suit.• Hire and train employees to establish emerging African Market to sell pinless airtime, prepaid phone cards, POS Cash Registers, Merchant Services, Money Transfer, MVNO Cellular Service and accessories.

Wi

Responsible for all aspects of new customer acquisitions and account management of existing customers.Responsible for determining the needs of clients and developing a multi-year plan for company growth. The primary representative for communicating with customers and prospects.

~ Managed ~12 accounts, identified and established business partnerships with Retail Distributors for distribution of PrePaid Calling Cards ~Created and delivered sales presentations to new and existing customers to sell and increase product lines ~Worked with customers to create yearly promotional schedules to increase sales~Managed Costco Wholesale account which represented 2/3 of entire departmental annual wholesale revenue ~Signed Costco to exclusive agreement 5 times in 7 years representing >$750 M in wholesale revenue~Grew the InComm Communications account to include the product mix in over 15,000 locations~Responsible for the entire Prepaid Phone Card Recharge Revenue in excess of $3 M per month~Changed package style at Major Wholesale Store to recyclable material, resulting in cost savings of > $1 M per year in package and shipping costs and reduced the amount of plastic by over 50%~Created monthly advertising in the Costco Connection Magazine which was distributed to over 15 M recipients each month~Analyzed sales figures and created monthly reports for customers~Created a product for an online presence on the Costco.com web site~Managed the Agent program which assisted Verizon obtain additional distribution channels~Focal point for all customer complaints and Executive escalations~Coordinated and managed the In-Store merchandising process~Tracked the inventory levels and fulfillment process to ensure there were no locations out of stock

Managed nine accounts, identified and established business partnerships with Retail Distributors and Agents for distribution of Prepaid Calling Cards. ~Built and maintained strong relationships with buyers, resulting in ~>50% increase in revenue on accounts~Top producing sales representative for 2002 – 2003, achieving over 150% above sales plan~Assisted partners by creating marketing plans to increase sales and maximize account penetration ~Delivered sales presentations to new and existing customers to sell and increase product lines ~Managed Agent program which allowed me to leverage existing relationships to expedite the selling cycle~Created custom monthly reports for customers

Managed a Customer Service and Support team of five employees that were directly responsible for the agent and national account base for an extremely large territory. Handled all customer and internal escalations. Ensured both parties met all contractual components. Analyzed processes and made recommendations to maximize account profit.~Created business rules of engagement and Policies and Procedures which are still in use~Recipient of MCI “Close the Gap” Contest winner for outstanding performance in 2000~Managed 17 national customers with annual revenues in excess of $80 M~Recreated order process, which decreased operating expense > $30,000 per month~Discovered missed invoices resulting in recovery of $2M in revenue~Designed custom packaging which reduced cost by 30%~MCI “Masters Award” winner for outstanding performance in December 1998~6 time MCI Prepaid “Bravo Award” winner for going above and beyond expectations

Social Work, Police Science

Social Work, Police Science